Untap · Journal
The research journal.
Short, source-cited essays on money UK consumers are owed and don’t claim. Every figure traces to a public source. The full dataset behind each piece is downloadable.
1 May 2026 · 6-minute read
Three Hours, Six Years
UK261 owes air passengers £220 to £520 in cash when a flight runs 3+ hours late. Around £1.7 billion of it goes unclaimed each year, and a 2024 Supreme Court ruling just narrowed the airlines’ favourite excuse.
30 April 2026 · 5-minute read
The Forgotten Tap
In 2023, TfL collected £164.7 million in maximum fares from passengers who didn’t tap correctly. Most of that money has to be claimed back, and most never is.
28 April 2026 · 20-minute report
Late Britain · The 2026 Rail Compensation Index
When trains fail, how often does the passenger get paid? An audit of UK Delay Repay across 24 operators, FY 2024 to 2025.