Estimator
Pays from 15 min late.
Five days a week, to and from, is 10.
Your usual one-way fare. Return tickets count as twice the single.
46 weeks accounts for holidays, sick days, remote days.
Likely owed each year
£36–£67
For train delays of 15+ minutes and cancellations.
This is just the average.
Check my bookingsSector-wide averages, not your actual bookings. Full methodology in the guides.
Delay Repay pays a share of the fare for the journey that was delayed, and how much depends on how late you arrived at your destination rather than how late the train left. Most operators run the scheme from 15 minutes late. Some only start at 30.
The estimate above uses the threshold your operator actually runs, which matters more than it sounds: a 20 minute delay is worth nothing on one operator and a quarter of your fare on another. Which scheme each one uses is in our guide to Delay Repay, and there is a page for each operator underneath it.
Claims companies will handle a Delay Repay claim for you and keep somewhere between 15 and 30 per cent of whatever comes back. On a straightforward claim that is a large share of your money for filling in a form you could have filled in yourself, and the regulator has spent several years making that form shorter.
Untap does not file claims for you and does not take a percentage. It works out what you are owed and tells you where to send it. The calculator above needs no account at all. An account only becomes useful when you would rather we kept checking your bookings than do it one at a time.
Everything here is an estimate built from the numbers you type in. What you are actually paid depends on the operator, the ticket and the evidence, so treat it as a starting point rather than a promise.