UK refunds you’ve already paid for
You’re probably owed money. Claim it
Forward a train booking, a parking notice, a TfL statement. We check the UK refund schemes, work out what you’re owed, and draft the claim. You press send.
Free today · Google or email · about 30 seconds
Forwarded
Trainline
09:42Your tickets · London Kings Cross to York
What we read
- Route
- Kings Cross → York
- Outbound
- Sat 15 Aug · 10:30
- Fare paid
- £62.40 return
- Arrival
- 34 minutes late
LNER Delay Repay
£15.60
50% of the £31.20 single fare
Claim drafted. You send it.
Reads bookings from
Trains
Trainline
LNER
GWR
Avanti West Coast
ScotRail
Southern- and every other UK operator
Flights
British Airways
easyJet
Ryanair
Wizz Air
Virgin Atlantic- and any other airline
TfL and parking
TfL contactless
ParkingEye
Euro Car Parks- Every UK council PCN
The size of it
Real money, mostly unclaimed
£164.7 million
taken by TfL in maximum fares in one year, most of it refundable on request.
2023 calendar year · Freedom of Information
Transport for London, FOI-4311-2324
£150.6 million
paid out in Delay Repay in a year, by only the 15 operators that publish the figure.
Financial year 2024-25 · Official statistic
Department for Transport transparency data
about £1.7 billion
in flight compensation that UK passengers are owed each year and never ask for.
Annual, 2024 basis · Our reconciliation
Untap derivation from CAA passenger and take-up data
Every figure we hold, with its source, is on the numbers page.
What we check
Five places money goes missing
Train delays
Delays and cancellations on the 23 operators that run Delay Repay.
Typical claim
£14 to £40
Flight compensation
Long delays and cancellations leaving the UK or EU.
Typical claim
£220 to £520
per passenger
TfL overcharges
A missed tap out charges you the maximum fare. We find those.
Typical claim
£3 to £8
Parking fines
Council and private notices. We pick the strongest ground.
Typical claim
£35 to £130
cancelled
How it works
You forward. We analyse for refunds & draft documents. You claim money back.
You forward
A confirmation email, a screenshot, a photo of a parking notice. Whatever you have is enough. We work out what it is and which rules apply.
Train booking
Trainline email
Operator confirmation
LNER email
Flight confirmation
Airline email
Journey statement
TfL contactless
Parking notice
Photo of the notice
We never file anything for you or sign anything as you.
Want the rules themselves? Read the guides.
Work it out yourself
The rules are public. Here they are
Delay Repay runs on two schemes. Most operators start paying at 15 minutes late; LNER, CrossCountry, ScotRail, Lumo, Hull Trains and Caledonian Sleeper start at 30. Both reach a full single fare at an hour.
Pays from 30 minutes late.
Ticket type
The rules say
£15.60
50% of the single fare, which is £31.20 of your £62.40 return.
Claim it yourself on LNER’s Delay Repay page within 28 days. A rejection can go to the Rail Ombudsman.
Or forward the booking and we will draft it for you. Try it.
A return counts as half the booking price per direction. Season tickets and split fares work differently.
Why trust us
A few things we won’t do
Most money-back products take a cut of your refund or plug themselves into your bank. We do neither.
Whatever you claim back is yours. Untap is free today, and when we do charge it will be a flat subscription, never a percentage of your refund.
You choose what to share, one document at a time. Nothing is read from your inbox unless you send it, and we cannot see your bank account.
Extraction is automated, through OpenAI’s commercial API. No human at Untap opens your bookings unless you ask us to help with a tricky appeal.
We tell you what is claimable and draft the letter. You read it, decide, and file it yourself.
What you share goes through OpenAI under commercial API terms. It is not used for training and it is deleted within 30 days.
Delete everything whenever you like from Your Data. Built in London · Your data is stored in the UK · Encrypted in transit and at rest.
Find out what you’re owed
Forward one confirmation. If there is money behind it, we find it and draft the claim. If there is not, we tell you that too.
Free today · Google or email · about 30 seconds