Guides
The UK refund schemes, in plain English.
Short, honest write-ups of the rules Untap checks against. Sourced to gov.uk, HMRC, the ORR, the CAA, Ofcom, the VOA, and the operators themselves. Each one shows you the free route first, because you should never need us to claim what you are owed.
Start here
What the UK owes you
The single roundup of every scheme on this site, with realistic numbers and links to the detailed guide for each.
Recurring
The four pipelines that watch your inbox
These four schemes are what Untap checks automatically when you forward a booking confirmation. Read the rules, then you decide whether to keep doing this yourself or hand it to us.
Train Delay Repay, explained
6 min readHow the scheme works, the thresholds for each operator, and the paperwork you actually need.
UK261 flight compensation, explained
7 min readWhen a delay or cancellation pays out, how much, and what an airline can do to get out of it.
TfL refunds, explained
5 min readIncomplete journeys, card clashes, and service delays: where TfL owes you money and how to ask.
UK parking fines, explained
6 min readThe difference between council PCNs and private parking notices, and the grounds that actually win.
One-off opportunities
Tax, council, housing, bills, and class actions
The categories Untap helps with through Nell, the voice agent. Each guide is the standalone reference for the scheme, written so you can claim it without us if you want to.
Marriage Allowance, explained
5 min readUp to £252 a year, four-year backdate, and a free ten-minute form on gov.uk. The eligibility rules in plain English.
Council Tax Single Person Discount
5 min readA 25% discount when you live alone, plus the lesser-known rule about "disregarded" adults that lets couples qualify too.
Council Tax Wrong Band Challenge
8 min readHow the 1991 valuation works, the neighbour-comparison method, and the honest risk that the band can go up.
Tenancy Deposit Protection compliance
8 min readThe Housing Act 2004 rules, the three approved schemes, and the 1x to 3x penalty when a landlord gets it wrong.
Motor Finance Discretionary Commission Redress
6 min readThe FCA scheme that opens 30 June 2026, who is in scope, and how to register without a claims firm.
Mastercard Merricks class action
4 min readA £200m settlement, automatic eligibility for 46 million UK adults, and what the registration window means for you.
Working From Home tax relief
4 min readWhy the rules tightened in April 2022, who can still claim £6 a week, and how to backdate the years you missed.
Uniform and work-clothing tax relief
4 min readThe flat-rate expense scheme that pays back the cost of washing your uniform, with four years of backdating.
Professional Subscriptions tax relief
4 min readHMRC keeps a list of approved professional bodies. If yours is on it, you can deduct the fee from your tax every year.
Water Surface Drainage Rebate
5 min readWhen your roof and driveway do not drain into a public sewer, you should not be billed for it. £30 to £80 a year, backdated.
Smart meter £30 missed-appointment compensation
3 min readSuppliers must pay £30 when they cancel a smart-meter installation late, miss the slot, or fail to turn up.
Broadband and landline auto-compensation
4 min readThe Ofcom scheme that pays you a daily amount when your broadband goes down, your engineer fails to show up, or your service starts late.
Supporting reading
Hubs, life-events, and the data behind the rest
The big-picture pages and the practical playbooks for moments where several schemes apply at once.
Just moved house: a money checklist
6 min readCouncil Tax exit refund, energy final bill, deposit protection check, mail forwarding, and the deadlines that catch everyone out.
Cost of living 2026: what you can claim back
7 min readThe schemes most relevant to households watching every bill this year, in the order most people get the biggest win first.
How much UK adults leave unclaimed each year
5 min readThe published figures from the ORR, the CAA, HMRC, Ofcom, and TfL, with the methodology behind each one and what it means for your household.
How to write a complaint letter that works
6 min readThe structure that gets a real response, the regulators to escalate to when you do not get one, and the templates we use ourselves.