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Check what TfL owes you
Upload the journey history from your TfL contactless account, as a PDF, a CSV file or screenshots, to find incomplete journeys and missed Hopper fares. You get the journeys to review, a refund estimate and the next step with TfL. No sign-up to see your result.
Got your TfL journey history?
The PDF or CSV from your TfL account, or up to 6 screenshots of your journeys.
Not sure what you will get?
No Untap account needed. We do not store your file, name, card details or journeys. How we handle your data
No file yet? Get it from TfL
- Sign in to your TfL contactless account. Bank cards, Apple Pay and Google Pay all live in the same account.
- Choose the card or phone you travel with, then open Journey & payment history.
- Pick the last 8 weeks and download it as a PDF or CSV. On a phone it saves to Files or Downloads.
- Come back to this tab and choose that file.
Using the TfL Oyster and contactless app? Screenshots of your journey history work too. Only journeys from the last 8 weeks can still be refunded.
Why this happens so often
A contactless journey needs two taps. Miss the second one, at a broken gate, on an unstaffed platform, or because you walked through an open barrier behind someone else, and TfL cannot tell where you got off. It charges the maximum fare for anywhere you might have gone.
It is not a rare event. A Freedom of Information response published by Transport for London covering 2023 records 30.9 million incomplete journeys, of which 22.2 million were charged a maximum fare, producing £164.7 million. The other 8.7 million were completed automatically and cost the passenger nothing. The working is in The forgotten tap, and the figures with their sources are on our numbers page.
TfL corrects some of these automatically. Not all of them, and there is no notification when it does not, which is why the only reliable way to know is to read the statement.
What the check looks for
| What went wrong | How it looks on the statement | Usually worth |
|---|---|---|
| Missing tap out | A journey ending at Unknown, or a yellow warning marker next to the row | The gap between the maximum fare and the fare you should have paid |
| Missed Hopper fare | A second bus or tram charged in full within an hour of the first | The whole of the second fare |
| Already put right | TfL has adjusted the row itself | Nothing, and no action needed |
| Charged after an inspection | A maximum fare applied following a revenue check | Not refundable through this route |
What happens to your statement
It is read once and thrown away. We do not store the file or screenshots, the journeys, the card details or the name printed at the top. The only thing written down is a one-way fingerprint of your network address, so the free check cannot be used as an open tap on our costs, and three counts: how many journeys we read, how many were claimable, and what they came to.
If you would rather we kept the history, so you can upload or forward each new statement for checking, that is what an account is for. It is free, and we take no percentage of anything you claim. Our privacy policy covers both cases.
Related
- TfL refunds, explained covers the rules, the deadlines and the edge cases.
- Incomplete journey charges is the detail on the single most common cause.
- The forgotten tap is our analysis of how much this costs Londoners in total.