Open data · Change log

Rules change log

Each time a rule we apply changes, or we check it again against its source, it is listed here with the date and the change in our code that made it. Edits to wording alone are left out. The rules themselves are in the UK claims rules dataset.

Follow it by RSS or read it as JSON. Free to reuse under CC BY 4.0.

  1. 5 October 2026 · TfL refund rules

    Each TfL rule now says how it was checked. Twelve were read on Transport for London’s own pages on 5 October 2026, and the Hopper fare rule now links to TfL’s bus and tram fares page. The other five are stated on Untap’s guides or describe how Untap applies a rule, and are marked that way. No rule changed.

    Change d644076

  2. 5 October 2026 · UK261 and EU261 compensation bands

    The UK261 and EU261 amounts were read again on the published text of Article 7 for both versions of the regulation. No amount changed.

    Change d644076

  3. 4 October 2026 · Airline claim routes and dispute schemes, Dispute schemes and time limits

    Added the claim page, contact page, who may claim and response time for 34 airlines, each read on the airline’s own page or an archived copy of it. A claim page seen only in search results is marked unverified. Added the escalation routes with their time limits: the Rail Ombudsman, AviationADR, CEDR, the Civil Aviation Authority’s complaints team, London TravelWatch and the court time limits for UK261 and EU261.

    Change 38d6a46

  4. 30 September 2026 · Airline claim routes and dispute schemes

    Every airline’s dispute scheme was rechecked against the Civil Aviation Authority’s list and both schemes’ own member lists, and corrected where it differed, including easyJet, Ryanair and TUI. An airline in no scheme now sends a refused UK261 claim to the Civil Aviation Authority’s complaints team.

    Change 495e70f

  5. 30 September 2026 · UK261 and EU261 compensation bands

    Under EU261, a flight between two EU airports of more than 1,500 km is now paid at the middle band, €400, even when it is longer than 3,500 km, as Article 7(1)(b) says. Such a flight used to show €600, or €300 for a delay of 3 to 4 hours. UK261 dropped this rule, so UK flights, including UK to EU, are unchanged. A cancelled flight whose replacement arrived less than 2, 3 or 4 hours late, depending on distance, now shows the half rate the airline is allowed to pay.

    Change 495e70f

  6. 30 September 2026 · Delay Repay by train operator

    Added the 120-minute tier. On a return ticket, one direction delayed 120 minutes or more now pays the whole return fare on the 21 operators whose rules say so; Lumo and Hull Trains stop at half the return. Payout rules were rechecked against each operator’s own pages, or an archived copy where the live page was blocked. West Midlands Railway and London Northwestern could not be read, so the national scheme is used. Five claim form links were updated.

    Change e2707a5

  7. 30 September 2026 · TfL refund rules

    The Hopper fare window is now measured from the tap that opens it, not from the most recent tap. A paid third bus more than an hour after the first is no longer flagged as a missed Hopper fare.

    Change 74974a0

  8. 16 August 2026 · Surface water drainage charges

    Added the 2026-27 surface water drainage charges and backdating rules for the eleven water and sewerage companies in England and Wales, each read from the company’s own charges scheme.

    Change cb784bf

  9. 31 July 2026 · Delay Repay by train operator

    Rechecked the automatic compensation status of seven operators against their own pages. East Midlands Railway now shows no automatic scheme; Transport for Wales, West Midlands Railway, London Northwestern, Lumo and Caledonian Sleeper show one-click schemes; Chiltern stays unconfirmed.

    Change 54f2f63

  10. 31 July 2026 · Delay Repay by train operator

    Added whether each operator pays automatically, asks you to confirm a pre-filled claim, or needs a manual claim, and which tickets each scheme covers.

    Change 1d2ac63

  11. 24 May 2026 · UK261 and EU261 compensation bands

    Cancellations now take account of how much notice the airline gave. With 15 or more calendar days’ notice nothing is owed. With 7 to 14 days, nothing is owed if the airline offered a replacement that left no more than 2 hours early and arrived less than 4 hours late. With under 7 days, the limits are 1 hour early and 2 hours late.

    Change 9adab78

  12. 14 May 2026 · TfL refund rules

    An incomplete journey that a daily or weekly cap has already absorbed is no longer counted as money owed, and refunds TfL has already credited are shown separately.

    Change 41da53e

  13. 26 April 2026 · Delay Repay by train operator

    Delay Repay is now worked out for each journey separately against the single fare, which is half the price of a return. The earlier rule that paid the whole ticket price for delays of 120 minutes or more was removed, so every tier now pays up to 100% of the single fare.

    Change 557cee3

  14. 15 April 2026 · TfL refund rules

    First version: incomplete journeys and missed Hopper fares claimable for 8 weeks, with the Hopper window set at 60 minutes.

    Change a5c6569

  15. 15 April 2026 · UK261 and EU261 compensation bands

    First version: £220, £350 and £520 under UK261 and €250, €400 and €600 under EU261 by distance, from 3 hours late on arrival, with long-haul delays of 3 to 4 hours paid at half.

    Change a5c6569

  16. 15 April 2026 · Delay Repay by train operator

    First version: 23 train operators, each on a 15-minute or 30-minute scheme, with a 28-day claim deadline and a link to its claim form.

    Change a5c6569