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Delay Repay · West Midlands Railway

West Midlands Railway Delay Repay: rates, claim form and time limit

West Midlands Railway pays Delay Repay from 15 minutes late. A single ticket gets 25% back at 15 to 29 minutes, 50% at 30 to 59 minutes, and the full cost from 60 minutes. Claim within 28 days of the delay.

Checked against West Midlands Railway's own page on 8 October 2026

Go to the West Midlands Railway claim form

Pays from

15 min

Deadline

28 days

Automatic?

Detected, you confirm

What West Midlands Railway pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. The one exception is two hours or more: on a return ticket, West Midlands Railway pays back the whole return fare, not half of it. On a single, the top rate is the whole single fare.

What West Midlands Railway's own page says

Daily Tickets

  • Length of delay Compensation
  • 15 to 29 minutes 25% of your single ticket cost or 12.5% of your return ticket cost
  • 30 to 59 minutes 50% of the cost of your one-way ticket or 25% of the cost of your return ticket
  • 60 to 119 minutes 100% of the cost of your one-way ticket or 50% of the cost of your return ticket
  • 120 minutes or longer 100% of the cost of your ticket whether it's single or return
  • The total compensation payable per day is limited to 100% of the daily cost of your ticket.
  • You must make your claim within 28 days of the delay.
West Midlands Railway's site blocks automated reads, so this is copied word for word from the Internet Archive's copy of its Delay Repay page, captured on 11 January 2026. Open the archived copy · West Midlands Railway's live page

Will they claim for you?

Partly, and the wording matters. The scheme covers advance Single tickets bought through a West Midlands Railway or London Northwestern account.

One of the few operators that describes this honestly: they call it one-click, not automatic. You get an email the day after travelling and clicking the link fills in and submits the form. It does not apply to any other ticket type, or to tickets bought anywhere else. Same system and same account as London Northwestern, since both are West Midlands Trains.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from West Midlands Railway

  1. Open the West Midlands Railway claim form
  2. Have your booking reference from the confirmation email to hand
  3. Give the date, the departure and arrival stations, and the scheduled time
  4. Say how late you arrived, not how late you departed. The scheme scores arrival
  5. Attach a photo of the ticket or your e-ticket screenshot
  6. Submit within 28 days of travelling
  7. Expect a response within about 20 working days
  8. If it is refused and you think that is wrong, the Rail Ombudsman is free
Claim from West Midlands Railway

Common questions

My West Midlands Railway train was 20 minutes late. Can I claim?
Yes, if you held a valid ticket. A 20 minute delay falls in the 15 to 29 minute band, which pays 25% of a single ticket or 12.5% of a return ticket. Claim within 28 days. West Midlands Railway will not normally accept a claim if you were told about the delay before you travelled.
My West Midlands Railway return was delayed by two hours. Do I get the whole return fare back?
Yes. At 120 minutes or longer, West Midlands Railway pays 100% of the cost of your ticket whether it is single or return. Under that, a return pays 25% at 30 to 59 minutes and 50% at 60 to 119 minutes.
What is one-click Delay Repay on West Midlands Railway?
If your journey qualifies and you are 15 minutes or more late, you get an email the day after travelling. Clicking the link fills in and submits the claim form for you, unless you have already claimed. It only applies to Advance Singles bought through your West Midlands Railway or London Northwestern Railway account.
How much does West Midlands Railway pay?
A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.
How long do I have to claim from West Midlands Railway?
28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price a West Midlands Railway journeyOr see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from West Midlands Railway's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.