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Delay Repay · CrossCountry

CrossCountry Delay Repay: rates, claim form and time limit

CrossCountry pays Delay Repay from 30 minutes late, not 15 like most of the network. A single ticket gets 50% back at 30 to 59 minutes and the full fare from 60 minutes.

Checked against CrossCountry's own page on 8 October 2026

Go to the CrossCountry claim form

Pays from

30 min

Deadline

28 days

Automatic?

Manual claim only

What CrossCountry pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. The one exception is two hours or more: on a return ticket, CrossCountry pays back the whole return fare, not half of it. On a single, the top rate is the whole single fare.

Worth repeating: CrossCountry starts at 30 minutes, not 15. A 25-minute delay pays nothing here even though it would pay on most of the network.

What CrossCountry's own page says

How Delay Repay Works

  • Single Tickets Return Tickets Season Tickets (% cost of a journey)
  • 30-59 minutes 50% 25% 50%
  • 60-119 minutes 100% 50% 100%
  • 120+ minutes 100% 100% 100%
  • When travelling with a return ticket, if either or both legs of your journey are delayed by more than two hours, you are entitled to the full cost of the return ticket.
CrossCountry's site blocks automated reads, so this is copied word for word from the Internet Archive's copy of its Delay Repay page, captured on 22 September 2026. Open the archived copy · CrossCountry's live page

Will they claim for you?

No. Every claim here is manual.

Pays from 30 minutes rather than 15, and every claim is manual.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from CrossCountry

  1. Open the CrossCountry claim form
  2. Have your booking reference from the confirmation email to hand
  3. Give the date, the departure and arrival stations, and the scheduled time
  4. Say how late you arrived, not how late you departed. The scheme scores arrival
  5. Attach a photo of the ticket or your e-ticket screenshot
  6. Submit within 28 days of travelling
  7. Expect a response within about 20 working days
  8. If it is refused and you think that is wrong, the Rail Ombudsman is free
Claim from CrossCountry

Common questions

My CrossCountry train was 20 minutes late. Can I claim?
No. CrossCountry's Delay Repay page says you are entitled to compensation if your train is delayed by 30 minutes or more to the destination on your ticket, and its table starts at 30 to 59 minutes.
My CrossCountry return ticket was delayed by more than two hours. What do I get?
CrossCountry says that if either or both legs of a return journey are delayed by more than two hours, you are entitled to the full cost of the return ticket. Its table shows 100% for return tickets at 120+ minutes.
Can I claim Delay Repay with a CrossCountry Smartcard?
Yes. For a Smartcard ticket you include a clear image of the front of your Smartcard and enter your Smartcard number in the Booking Reference/Ticket Number field. CrossCountry says the number is the 18 digits on the front of the card.
How much does CrossCountry pay?
A percentage of your single fare: 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.
How long do I have to claim from CrossCountry?
28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price a CrossCountry journeyOr see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from CrossCountry's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.