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Delay Repay · Avanti

Avanti West Coast Delay Repay: rates, claim form and time limit

Avanti West Coast pays Delay Repay once you arrive 15 minutes or more late. A single ticket gets 25% back at 15 to 29 minutes, rising to 100% from an hour. Claim within 28 days.

Checked against Avanti West Coast's own page on 8 October 2026

Go to the Avanti claim form

Pays from

15 min

Deadline

28 days

Automatic?

Detected, you confirm

What Avanti pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. The one exception is two hours or more: on a return ticket, Avanti pays back the whole return fare, not half of it. On a single, the top rate is the whole single fare.

What Avanti West Coast's own page says

How is compensation calculated?

  • Length of Delay (minutes) Single ticket Return ticket Season ticket
  • 15 - 29 25% 12.5% 25%
  • 30 - 59 50% 25% 50%
  • 60 - 119 100% 50% 100%
  • 120 or more 100% 100% 100%
  • All Delay Repay claims must be submitted within 28 days of the affected journey.
Copied word for word from Avanti West Coast's own Delay Repay page on 8 October 2026. Open the source

Will they claim for you?

Partly, and the wording matters. The scheme covers advance tickets bought directly from Avanti, opt-in.

The claim is raised for you within about a day, but you still have to confirm it by email. Tickets bought through Trainline or another retailer are not covered, so those stay manual.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from Avanti

  1. Open the Avanti claim form
  2. Have your booking reference from the confirmation email to hand
  3. Give the date, the departure and arrival stations, and the scheduled time
  4. Say how late you arrived, not how late you departed. The scheme scores arrival
  5. Attach a photo of the ticket or your e-ticket screenshot
  6. Submit within 28 days of travelling
  7. Expect a response within about 20 working days
  8. If it is refused and you think that is wrong, the Rail Ombudsman is free
Claim from Avanti

Common questions

My Avanti train was 20 minutes late. Can I claim?
Yes. Avanti pays from 15 minutes, measured by when you arrive compared with the scheduled arrival time, not by how late you set off. At 15 to 29 minutes a single ticket pays 25% of its cost and a return ticket pays 12.5%.
My Avanti return ticket was delayed two hours. How much do I get back?
Avanti's table pays 100% on a return ticket at 120 minutes or more, so you get the whole return ticket cost back. Between 60 and 119 minutes a return ticket pays 50%.
Does Avanti pay Delay Repay automatically?
Only if you opt in and booked Advance tickets direct with Avanti. Register for Automated Delay Repay with the email you booked with, no later than the day you travel. Avanti then raises a claim, usually within 24 hours, and emails you to confirm the journey before it pays.
How much does Avanti pay?
A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.
How long do I have to claim from Avanti?
28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price an Avanti journeyOr see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from Avanti West Coast's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.