My EMR train was 20 minutes late. Can I claim?

Yes. EMR pays if you are delayed by 15 minutes or more at your final destination. For 15 to 29 minutes you get 25% of the cost of a single ticket, or 12.5% of the cost of a return ticket.

My East Midlands Railway return ticket was delayed by over two hours. What do I get?

For a delay of 120 minutes or more, EMR says you get 100% of the cost of your ticket, whether it was single or return.

I bought my ticket from another website. Can I still claim from EMR?

Yes, if EMR caused the delay. EMR says you can still claim directly with it, and it must receive your claim within 28 days of the delay.

How much does EMR pay?

A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.

How long do I have to claim from EMR?

28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

Delay Repay · EMR

East Midlands Railway Delay Repay: rates, claim form and time limit

East Midlands Railway pays Delay Repay from 15 minutes late: 25% of a single ticket at 15 to 29 minutes, rising to the full fare of a single ticket from 60 minutes. EMR must receive your claim within 28 days of the delay.

Checked against East Midlands Railway's own page on 8 October 2026

Go to the EMR claim form

Pays from

15 min

Deadline

28 days

Automatic?

Manual claim only

What EMR pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. The one exception is two hours or more: on a return ticket, EMR pays back the whole return fare, not half of it. On a single, the top rate is the whole single fare.

15 to 29 minutes late25%
30 to 59 minutes late50%
60 to 119 minutes late100%
120 minutes or more lateOn a single, the whole single fareWhole return

What East Midlands Railway's own page says

How is compensation calculated?

15 to 29 minutes
25% of the cost of your single ticket or 12.5% of the cost of your return ticket
30 to 59 minutes
50% of the cost of your single ticket or 25% of the cost of your return ticket
60 to 119 minutes
100% of the cost of your single ticket or 50% of the cost of your return ticket
120 minutes or more
100% of the cost of your ticket, whether single or return
We must receive your claim within 28 days of the delay.

East Midlands Railway's site blocks automated reads, so this is copied word for word from the Internet Archive's copy of its Delay Repay page, captured on 22 September 2026. Open the archived copy · EMR's live page

Will they claim for you?

No. Every claim here is manual.

EMR offers a Delay Repay account, but it only saves your personal details and ticket so the form is quicker to fill in. It does not spot delays for you, and no claim is raised unless you raise it. The Department for Transport still lists EMR as running a one-click scheme; their own pages do not.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from EMR

Open the EMR claim form
Have your booking reference from the confirmation email to hand
Give the date, the departure and arrival stations, and the scheduled time
Say how late you arrived, not how late you departed. The scheme scores arrival
Attach a photo of the ticket or your e-ticket screenshot
Submit within 28 days of travelling
Expect a response within about 20 working days
If it is refused and you think that is wrong, the Rail Ombudsman is free

Claim from EMR

Common questions

My EMR train was 20 minutes late. Can I claim?: Yes. EMR pays if you are delayed by 15 minutes or more at your final destination. For 15 to 29 minutes you get 25% of the cost of a single ticket, or 12.5% of the cost of a return ticket.
My East Midlands Railway return ticket was delayed by over two hours. What do I get?: For a delay of 120 minutes or more, EMR says you get 100% of the cost of your ticket, whether it was single or return.
I bought my ticket from another website. Can I still claim from EMR?: Yes, if EMR caused the delay. EMR says you can still claim directly with it, and it must receive your claim within 28 days of the delay.
How much does EMR pay?: A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.
How long do I have to claim from EMR?: 28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price an EMR journey Or see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from East Midlands Railway's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.