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Delay Repay · Caledonian Sleeper

Caledonian Sleeper Delay Repay

Caledonian Sleeper pays from 30 minutes late, you have 28 days to claim, and it costs nothing to do. Here is exactly what you get and where to file it.

Go to the Caledonian Sleeper claim form

Pays from

30 min

Deadline

28 days

Automatic?

Detected, you confirm

What Caledonian Sleeper pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it.

Worth repeating: Caledonian Sleeper starts at 30 minutes, not 15. A 25-minute delay pays nothing here even though it would pay on most of the network.

Will they claim for you?

Partly, and the wording matters. The scheme covers tickets booked directly through sleeper.scot or the Guest Service Centre.

A claim is raised for you within a day, then you get an email to confirm. You have to click that link within 28 days or you lose the money entirely, which is a harder edge than most operators apply. Tickets booked through a third party stay manual.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from Caledonian Sleeper

  1. Open the Caledonian Sleeper claim form
  2. Have your booking reference from the confirmation email to hand
  3. Give the date, the departure and arrival stations, and the scheduled time
  4. Say how late you arrived, not how late you departed. The scheme scores arrival
  5. Attach a photo of the ticket or your e-ticket screenshot
  6. Submit within 28 days of travelling
  7. Expect a response within about 20 working days
  8. If it is refused and you think that is wrong, the Rail Ombudsman is free
Claim from Caledonian Sleeper

Common questions

How late does a Caledonian Sleeper train have to be to claim?
Caledonian Sleeper pays Delay Repay from 30 minutes late at your destination. That is later than most of the network, which pays from 15 minutes, and it is the most common reason a claim here gets refused.
How much does Caledonian Sleeper pay?
A percentage of your single fare: 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid.
How long do I have to claim from Caledonian Sleeper?
28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.
Does Caledonian Sleeper pay Delay Repay automatically?
Partly. Tickets booked directly through sleeper.scot or the Guest Service Centre. They spot the delay and pre-fill the claim, but you still have to confirm it, so nothing arrives if you ignore the email.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

See how it works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from Caledonian Sleeper's own published Delay Repay terms. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.