My c2c train was 20 minutes late. Can I claim?

Yes. At 15 to 29 minutes c2c pays 25% of the cost of your single journey, adjusted for the type of ticket you hold. For a manual claim, c2c says you must claim within 28 days of the delay and include proof of purchase.

My c2c return ticket was delayed two hours. What do I get back?

At 120 minutes or longer c2c pays 100% of the cost of your return journey, adjusted for the ticket type. This only applies to return tickets, season tickets included. A single ticket already pays in full from 60 minutes.

Does c2c pay Delay Repay automatically?

Yes, if you travel on a c2c Smartcard with a valid ticket loaded, tap in and out, and have the card linked to a c2c online account. c2c then credits an eVoucher to your account, with payment starting from a two-minute delay. It is not available on e-tickets, Oyster or contactless, which need a manual claim.

How much does c2c pay?

A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.

How long do I have to claim from c2c?

28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

Delay Repay · c2c

c2c Delay Repay: rates, claim form and time limit

c2c pays Delay Repay from 15 minutes late: 25% of a single journey at 15 to 29 minutes. On a c2c Smartcard with Automatic Delay Repay it pays from two minutes late, at 3p a minute.

Checked against c2c's own page on 8 October 2026

Go to the c2c claim form

Pays from

15 min

Deadline

28 days

Automatic?

Paid automatically

What c2c pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. The one exception is two hours or more: on a return ticket, c2c pays back the whole return fare, not half of it. On a single, the top rate is the whole single fare.

15 to 29 minutes late25%
30 to 59 minutes late50%
60 to 119 minutes late100%
120 minutes or more lateOn a single, the whole single fareWhole return

What c2c's own page says

How much Automatic Delay Repay compensation will I receive?

Two to 14-minute delay – you’ll receive 3p per full minute delay, starting from two minutes, which means for a two-minute delay you will receive 3p; for a three-minute delay you receive 6p – and so on. This tier is only available through the ADR Scheme and not via manual claims
For a 15 to 29-minute delay – you’ll receive 25% of the cost of your single journey, pro-rata to the type of ticket held
For a 30 to 59-minute delay – you’ll get 50% of the cost of your single journey, pro-rata to the type of ticket held
For a 60 to 119-minute delay – you’ll receive 100% of the cost of your single journey, pro-rata to the type of ticket held
For a 120-minute delay (or longer) – you’ll get 100% of the cost of your return journey, pro-rata to the type of ticket held. This only applies to Return tickets, including Season tickets. It does not apply to Single tickets, as you’ll already receive 100% of the ticket cost after a 60-minute delay.

Copied word for word from c2c's own Delay Repay page on 8 October 2026. Open the source

Will they claim for you?

Yes, and c2c is the exception rather than the rule. The scheme covers c2c Smartcard only.

The only genuinely automatic scheme on the UK network. The Department for Transport says so in as many words: a completely automatic process, so far only available on c2c Smartcards. The money arrives without you doing anything.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from c2c

Open the c2c claim form
Have your booking reference from the confirmation email to hand
Give the date, the departure and arrival stations, and the scheduled time
Say how late you arrived, not how late you departed. The scheme scores arrival
Attach a photo of the ticket or your e-ticket screenshot
Submit within 28 days of travelling
Expect a response within about 20 working days
If it is refused and you think that is wrong, the Rail Ombudsman is free

Claim from c2c

Common questions

My c2c train was 20 minutes late. Can I claim?: Yes. At 15 to 29 minutes c2c pays 25% of the cost of your single journey, adjusted for the type of ticket you hold. For a manual claim, c2c says you must claim within 28 days of the delay and include proof of purchase.
My c2c return ticket was delayed two hours. What do I get back?: At 120 minutes or longer c2c pays 100% of the cost of your return journey, adjusted for the ticket type. This only applies to return tickets, season tickets included. A single ticket already pays in full from 60 minutes.
Does c2c pay Delay Repay automatically?: Yes, if you travel on a c2c Smartcard with a valid ticket loaded, tap in and out, and have the card linked to a c2c online account. c2c then credits an eVoucher to your account, with payment starting from a two-minute delay. It is not available on e-tickets, Oyster or contactless, which need a manual claim.
How much does c2c pay?: A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.
How long do I have to claim from c2c?: 28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price a c2c journey Or see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from c2c's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.