How late does a c2c train have to be to claim?

c2c pays Delay Repay from 15 minutes late at your destination. That is the standard threshold across most of the UK network.

How much does c2c pay?

A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid.

How long do I have to claim from c2c?

28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

Does c2c pay Delay Repay automatically?

Yes. c2c Smartcard only. The money arrives without you doing anything, which is unusual: it is the only genuinely automatic scheme on the UK network.

Delay Repay · c2c

c2c Delay Repay

c2c pays from 15 minutes late, you have 28 days to claim, and it costs nothing to do. Here is exactly what you get and where to file it.

Go to the c2c claim form

Pays from

15 min

Deadline

28 days

Automatic?

Paid automatically

What c2c pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it.

15 minutes or more late25%
30 minutes or more late50%
60 minutes or more late100%

Will they claim for you?

Yes, and c2c is the exception rather than the rule. The scheme covers c2c Smartcard only.

The only genuinely automatic scheme on the UK network. The Department for Transport says so in as many words: a completely automatic process, so far only available on c2c Smartcards. The money arrives without you doing anything.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from c2c

Open the c2c claim form
Have your booking reference from the confirmation email to hand
Give the date, the departure and arrival stations, and the scheduled time
Say how late you arrived, not how late you departed. The scheme scores arrival
Attach a photo of the ticket or your e-ticket screenshot
Submit within 28 days of travelling
Expect a response within about 20 working days
If it is refused and you think that is wrong, the Rail Ombudsman is free

Claim from c2c

Common questions

How late does a c2c train have to be to claim?: c2c pays Delay Repay from 15 minutes late at your destination. That is the standard threshold across most of the UK network.
How much does c2c pay?: A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid.
How long do I have to claim from c2c?: 28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.
Does c2c pay Delay Repay automatically?: Yes. c2c Smartcard only. The money arrives without you doing anything, which is unusual: it is the only genuinely automatic scheme on the UK network.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

See how it works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from c2c's own published Delay Repay terms. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.