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Delay Repay · Transport for Wales

Transport for Wales Delay Repay: rates, claim form and time limit

Transport for Wales pays Delay Repay from 15 minutes late. A single ticket gets 25% of the price back at 15 to 29 minutes, 50% at 30 to 59 minutes, and 100% from 60 minutes. Claim within 28 days.

Checked against Transport for Wales's own page on 8 October 2026

Go to the Transport for Wales claim form

Pays from

15 min

Deadline

28 days

Automatic?

Detected, you confirm

What Transport for Wales pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. The one exception is two hours or more: on a return ticket, Transport for Wales pays back the whole return fare, not half of it. On a single, the top rate is the whole single fare.

What Transport for Wales's own page says

How much compensation could I receive?

  • Delay duration Single ticket Return ticket
  • 15 - 29 minutes 25% of the price 12.5% of the price
  • 30 -59 minutes 50% of the price 25% of the price
  • 60 - 119 minutes 100% of the price 50% of the price
  • 120 minutes or longer 100% of the price 100% of the price
  • No more shall be compensated than was paid for the ticket.
  • All claims for compensation must be received by us within 28 days of completion of your journey. It’s fastest to claim using our online form - see the button below.
Copied word for word from Transport for Wales's own Delay Repay page on 8 October 2026. Open the source

Will they claim for you?

Partly, and the wording matters. The scheme covers advance tickets bought on the Transport for Wales website or app.

Transport for Wales says you do not need to submit a claim, then says it will email you to confirm the journey before paying. Nothing arrives if you ignore that email. They are candid about it elsewhere: their own improvement report describes a zero-click solution as something they are still working towards.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from Transport for Wales

  1. Open the Transport for Wales claim form
  2. Have your booking reference from the confirmation email to hand
  3. Give the date, the departure and arrival stations, and the scheduled time
  4. Say how late you arrived, not how late you departed. The scheme scores arrival
  5. Attach a photo of the ticket or your e-ticket screenshot
  6. Submit within 28 days of travelling
  7. Expect a response within about 20 working days
  8. If it is refused and you think that is wrong, the Rail Ombudsman is free
Claim from Transport for Wales

Common questions

My Transport for Wales train was 20 minutes late. Can I claim?
Yes. The 15 to 29 minute band pays 25% of the price of a single ticket, or 12.5% of a return ticket. Transport for Wales measures it against the time you should have reached your final destination, not the delay to any one train. Claim within 28 days.
My Transport for Wales return was delayed by two hours. Do I get the whole return fare back?
Yes. At 120 minutes or longer, the table pays 100% of the price for both single and return tickets. A shorter delay pays less on a return: 50% of the price at 60 to 119 minutes.
Does Transport for Wales pay Delay Repay automatically?
Partly. If you bought an Advance ticket on the Transport for Wales website or app, a claim is created for you within 24 hours of a delay of 15 minutes or more. They then email you to confirm the journey, and payment is processed once you have confirmed it, which can take up to five working days.
How much does Transport for Wales pay?
A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.
How long do I have to claim from Transport for Wales?
28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price a Transport for Wales journeyOr see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from Transport for Wales's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.