How late does a Transport for Wales train have to be to claim?

Transport for Wales pays Delay Repay from 15 minutes late at your destination. That is the standard threshold across most of the UK network.

How much does Transport for Wales pay?

A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid.

How long do I have to claim from Transport for Wales?

28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

Does Transport for Wales pay Delay Repay automatically?

Partly. Advance tickets bought on the Transport for Wales website or app. They spot the delay and pre-fill the claim, but you still have to confirm it, so nothing arrives if you ignore the email.

Delay Repay · Transport for Wales

Transport for Wales Delay Repay

Transport for Wales pays from 15 minutes late, you have 28 days to claim, and it costs nothing to do. Here is exactly what you get and where to file it.

Go to the Transport for Wales claim form

Pays from

15 min

Deadline

28 days

Automatic?

Detected, you confirm

What Transport for Wales pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it.

15 minutes or more late25%
30 minutes or more late50%
60 minutes or more late100%

Will they claim for you?

Partly, and the wording matters. The scheme covers advance tickets bought on the Transport for Wales website or app.

Transport for Wales says you do not need to submit a claim, then says it will email you to confirm the journey before paying. Nothing arrives if you ignore that email. They are candid about it elsewhere: their own improvement report describes a zero-click solution as something they are still working towards.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from Transport for Wales

Open the Transport for Wales claim form
Have your booking reference from the confirmation email to hand
Give the date, the departure and arrival stations, and the scheduled time
Say how late you arrived, not how late you departed. The scheme scores arrival
Attach a photo of the ticket or your e-ticket screenshot
Submit within 28 days of travelling
Expect a response within about 20 working days
If it is refused and you think that is wrong, the Rail Ombudsman is free

Claim from Transport for Wales

Common questions

How late does a Transport for Wales train have to be to claim?: Transport for Wales pays Delay Repay from 15 minutes late at your destination. That is the standard threshold across most of the UK network.
How much does Transport for Wales pay?: A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid.
How long do I have to claim from Transport for Wales?: 28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.
Does Transport for Wales pay Delay Repay automatically?: Partly. Advance tickets bought on the Transport for Wales website or app. They spot the delay and pre-fill the claim, but you still have to confirm it, so nothing arrives if you ignore the email.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

See how it works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from Transport for Wales's own published Delay Repay terms. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.