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Delay Repay · TransPennine

TransPennine Express Delay Repay: rates, claim form and time limit

TransPennine Express pays Delay Repay from 15 minutes late. You get 25% of a single ticket back at 15 to 29 minutes, 50% at 30 to 59 minutes, and the full price from 60 minutes. Claim within 28 days of travelling.

Checked against TransPennine Express's own page on 8 October 2026

Go to the TransPennine claim form

Pays from

15 min

Deadline

28 days

Automatic?

Detected, you confirm

What TransPennine pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. The one exception is two hours or more: on a return ticket, TransPennine pays back the whole return fare, not half of it. On a single, the top rate is the whole single fare.

What TransPennine Express's own page says

I've been delayed, what compensation am I entitled to?

  • Delayed for 15 to 29 minutes – Claim 25% compensation of your single ticket or 12.5% of your return ticket cost
  • Delayed for 30 to 59 minutes - Claim 50% compensation of your single ticket or 50% of the relevant delayed portion of your return ticket
  • Delayed for 60 to 119 minutes - Claim 100% compensation of your single ticket or 100% of the cost of the relevant portion of your return ticket
  • Delayed for 120+ minutes - Claim 100% compensation of the cost of your single ticket or 100% cost of your return ticket (i.e. both portions, not just one way)
  • Claims must be made within 28 days of journey date and make sure you keep hold of your train tickets - we need these to work out how much compensation to give you.
Copied word for word from TransPennine Express's own Delay Repay page on 8 October 2026. Open the source

Will they claim for you?

Partly, and the wording matters. The scheme covers advance tickets bought directly from TransPennine.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from TransPennine

  1. Open the TransPennine claim form
  2. Have your booking reference from the confirmation email to hand
  3. Give the date, the departure and arrival stations, and the scheduled time
  4. Say how late you arrived, not how late you departed. The scheme scores arrival
  5. Attach a photo of the ticket or your e-ticket screenshot
  6. Submit within 28 days of travelling
  7. Expect a response within about 20 working days
  8. If it is refused and you think that is wrong, the Rail Ombudsman is free
Claim from TransPennine

Common questions

My TransPennine train was 20 minutes late. Can I claim?
Yes. TransPennine Express pays from 15 minutes late at your final destination, so 20 minutes falls in the 15 to 29 minute band. That pays 25% of a single ticket, or 12.5% of a return ticket. Claim within 28 days of your journey.
My TransPennine return was delayed by two hours. Do I get the whole return fare back?
Yes. At 120 minutes or more, TransPennine says you can claim 100% of your return ticket, covering both portions and not just the way you were delayed. Between 60 and 119 minutes you get 100% of the delayed portion only.
Does TransPennine Express pay Delay Repay automatically?
For some tickets. Automated Delay Repay covers Advance tickets bought through tpexpress.co.uk or the TPExpress app. For any other ticket, claim online or by post within 28 days and keep your tickets, because TransPennine needs them to work out what you are owed.
How much does TransPennine pay?
A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.
How long do I have to claim from TransPennine?
28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price a TransPennine journeyOr see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from TransPennine Express's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.