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Delay Repay · ScotRail

ScotRail Delay Repay: rates, claim form and time limit

ScotRail pays Delay Repay from 30 minutes late: 50% of a single fare at 30 to 59 minutes and the full fare from an hour. At two hours or more it pays the cost of your single or return ticket.

Checked against ScotRail's own page on 8 October 2026

Go to the ScotRail claim form

Pays from

30 min

Deadline

28 days

Automatic?

Manual claim only

What ScotRail pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. The one exception is two hours or more: on a return ticket, ScotRail pays back the whole return fare, not half of it. On a single, the top rate is the whole single fare.

Worth repeating: ScotRail starts at 30 minutes, not 15. A 25-minute delay pays nothing here even though it would pay on most of the network.

What ScotRail's own page says

How much will I receive?

  • Length of delay Compensation
  • 30 to 59 minutes 50% of the cost of your single ticket or 25% of the cost of your return ticket
  • 1 hour to 1 hour 59 minutes The full cost of your single ticket or 50% of the cost of your return ticket
  • 2 hours or more The cost of your single or return ticket
  • We must receive your claim within 28 days of the delay.
ScotRail's site blocks automated reads, so this is copied word for word from the Internet Archive's copy of its Delay Repay page, captured on 22 September 2026. Open the archived copy · ScotRail's live page

Will they claim for you?

No. Every claim here is manual.

Pays from 30 minutes. Every claim is manual.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from ScotRail

  1. Open the ScotRail claim form
  2. Have your booking reference from the confirmation email to hand
  3. Give the date, the departure and arrival stations, and the scheduled time
  4. Say how late you arrived, not how late you departed. The scheme scores arrival
  5. Attach a photo of the ticket or your e-ticket screenshot
  6. Submit within 28 days of travelling
  7. Expect a response within about 20 working days
  8. If it is refused and you think that is wrong, the Rail Ombudsman is free
Claim from ScotRail

Common questions

Can I claim Delay Repay if my ScotRail train was 20 minutes late?
No. ScotRail's Delay Repay starts at a delay of 30 minutes or more, so a 20 minute delay pays nothing. The first band is 30 to 59 minutes, which pays 50% of a single ticket or 25% of a return.
What do I get if my ScotRail return ticket was delayed two hours or more?
ScotRail pays the cost of your single or return ticket at two hours or more, so a delayed return gets the whole return fare back. Between one hour and 1 hour 59 minutes a return pays 50%.
Can I claim from ScotRail if a delay made me miss a connection?
Yes. ScotRail says that if a delay on a ScotRail train made you miss a connection, you can claim for that too, within 28 days of the delay. If ScotRail has introduced a temporary timetable, the guarantee is based on that timetable.
How much does ScotRail pay?
A percentage of your single fare: 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.
How long do I have to claim from ScotRail?
28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price a ScotRail journeyOr see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from ScotRail's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.