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Delay Repay · Northern

Northern Trains Delay Repay: rates, claim form and time limit

Northern pays Delay Repay from 15 minutes late, starting at 25% of a single fare and reaching the full single fare at an hour. Claims must be in within 28 days of travel.

Checked against Northern Trains's own page on 8 October 2026

Go to the Northern claim form

Pays from

15 min

Deadline

28 days

Automatic?

Detected, you confirm

What Northern pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. The one exception is two hours or more: on a return ticket, Northern pays back the whole return fare, not half of it. On a single, the top rate is the whole single fare.

What Northern Trains's own page says

How is compensation calculated?

  • Length Of Delay Suffered Single Return
  • 15 Minutes to 29 Minutes 25% of the ticket cost 12.5% of the ticket cost
  • 30 Minutes to 59 Minutes 50% of the ticket cost 25% of the ticket cost
  • 60 Minutes to 119 Minutes 100% of the ticket cost 50% of the ticket cost
  • Over 120 Minutes 100% of the ticket cost 100% of the ticket cost
  • You will need to submit your claim to us within 28 days of the date of travel.
  • Northern can only provide delay repay compensation if we are responsible for the delay to your journey.
Copied word for word from Northern Trains's own Delay Repay page on 8 October 2026. Open the source

Will they claim for you?

Partly, and the wording matters. The scheme covers advance tickets bought directly from Northern.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from Northern

  1. Open the Northern claim form
  2. Have your booking reference from the confirmation email to hand
  3. Give the date, the departure and arrival stations, and the scheduled time
  4. Say how late you arrived, not how late you departed. The scheme scores arrival
  5. Attach a photo of the ticket or your e-ticket screenshot
  6. Submit within 28 days of travelling
  7. Expect a response within about 20 working days
  8. If it is refused and you think that is wrong, the Rail Ombudsman is free
Claim from Northern

Common questions

Can I claim Delay Repay if my Northern train was 20 minutes late?
Yes. Northern pays from 15 minutes, counted at your destination station against the time you should have arrived. At 20 minutes a single ticket pays 25% of the ticket cost and a return ticket pays 12.5%.
What do I get if my Northern return ticket was delayed two hours or more?
Northern's table pays 100% of the ticket cost on a return ticket for the top band, so you get the whole return fare back. That top row is worded as over 120 minutes, while Northern's season and free ticket tables say 120 minutes or more. A delay of 60 to 119 minutes pays 50% of a return.
Does Northern pay Delay Repay automatically?
For some tickets. Northern's automated scheme covers Advance tickets that restrict you to a specific train, booked through northernrailway.co.uk or the Northern app, and you accept the payment with one click in your Delay Repay account. It does not apply if that train was cancelled, in which case you claim in the usual way.
How much does Northern pay?
A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.
How long do I have to claim from Northern?
28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price a Northern journeyOr see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from Northern Trains's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.