Untap

Delay Repay · London Northwestern

London Northwestern Railway Delay Repay: rates, claim form and time limit

London Northwestern Railway pays Delay Repay from 15 minutes late, starting at 25% of a single fare. An hour or more late pays the full single fare, and you have 28 days from travel to claim.

Checked against London Northwestern Railway's own page on 8 October 2026

Go to the London Northwestern claim form

Pays from

15 min

Deadline

28 days

Automatic?

Detected, you confirm

What London Northwestern pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. The one exception is two hours or more: on a return ticket, London Northwestern pays back the whole return fare, not half of it. On a single, the top rate is the whole single fare.

What London Northwestern Railway's own page says

Daily tickets

  • Compensation Single (one-way) ticket Return ticket
  • 15-29 min delay 25% of ticket cost 12.5% of ticket cost
  • 30-59 min delay 50% of ticket cost 25% of ticket cost
  • 60-119 min delay 100% of ticket cost 50% of ticket cost
  • 120+ min delay 100% of ticket cost 100% of ticket cost
  • You must submit your application within 28 days of your travel date
  • The maximum compensation you can receive is 100% of your train ticket cost, or equivalent daily travel cost for season tickets.
London Northwestern Railway's site blocks automated reads, so this is copied word for word from the Internet Archive's copy of its Delay Repay page, captured on 29 July 2026. Open the archived copy · London Northwestern's live page

Will they claim for you?

Partly, and the wording matters. The scheme covers advance Single tickets bought through a London Northwestern or West Midlands Railway account.

Shares one system and one account with West Midlands Railway, since both are West Midlands Trains. You get an email the day after travelling and clicking the link submits the claim. No other ticket type qualifies, and neither do tickets bought through a retailer.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from London Northwestern

  1. Open the London Northwestern claim form
  2. Have your booking reference from the confirmation email to hand
  3. Give the date, the departure and arrival stations, and the scheduled time
  4. Say how late you arrived, not how late you departed. The scheme scores arrival
  5. Attach a photo of the ticket or your e-ticket screenshot
  6. Submit within 28 days of travelling
  7. Expect a response within about 20 working days
  8. If it is refused and you think that is wrong, the Rail Ombudsman is free
Claim from London Northwestern

Common questions

Can I claim Delay Repay if my London Northwestern train was 20 minutes late?
Yes. London Northwestern Railway pays from 15 minutes, measured by your train's actual arrival time at your destination against the scheduled time. At 20 minutes a single ticket pays 25% of the ticket cost and a return ticket pays 12.5%. It is not usually offered during planned engineering works or when replacement buses are used.
What do I get if my London Northwestern return ticket was delayed two hours or more?
At 120 minutes or more, London Northwestern Railway pays 100% of the ticket cost on a return ticket as well as a single, so you get the whole return fare back. A delay of 60 to 119 minutes pays 50% of a return.
What is one-click Delay Repay on London Northwestern Railway?
If you bought an Advance Single from the London Northwestern Railway app or website through your London Northwestern Railway or West Midlands Railway account, a delay of 15 minutes or more brings an email the day after you travel. Click the link and the claim is filled in and sent for you. It does not apply to other ticket types or to tickets bought elsewhere.
How much does London Northwestern pay?
A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.
How long do I have to claim from London Northwestern?
28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price a London Northwestern journeyOr see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from London Northwestern Railway's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.