My LNER train was 20 minutes late. Can I claim?

No. LNER's Delay Repay starts at 30 minutes: its table begins at 30-59 minutes, with 50% of a single ticket. A 20-minute delay is below that.

My LNER return was delayed by more than two hours. How much do I get back?

For a delay of 120+ minutes LNER's table pays 100% of the cost of a return ticket. For 60-119 minutes it pays 100% of the relevant portion of a return ticket, and the page does not explain what counts as the relevant portion.

Does LNER pay Delay Repay automatically?

Not quite. If you bought your ticket through the LNER website or app and opted into One-click Delay Repay, LNER emails you a link to claim, which it says arrives within 30 minutes. You still use the link to claim. If you bought elsewhere, you can still claim within 28 days of travel through LNER's separate portal.

How much does LNER pay?

A percentage of your single fare: 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.

How long do I have to claim from LNER?

28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

Delay Repay · LNER

LNER Delay Repay: rates, claim form and time limit

LNER pays Delay Repay from 30 minutes late: 50% of a single fare, and 100% from an hour. At 120 minutes or more you get 100% of a return ticket, not just part of it. Claim within 28 days of travel.

Checked against LNER's own page on 8 October 2026

Go to the LNER claim form

Pays from

30 min

Deadline

28 days

Automatic?

Detected, you confirm

What LNER pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. The one exception is two hours or more: on a return ticket, LNER pays back the whole return fare, not half of it. On a single, the top rate is the whole single fare.

30 to 59 minutes late50%
60 to 119 minutes late100%
120 minutes or more lateOn a single, the whole single fareWhole return

Worth repeating: LNER starts at 30 minutes, not 15. A 25-minute delay pays nothing here even though it would pay on most of the network.

What LNER's own page says

How does Delay Repay work?

If you're delayed on one of our trains for 30 minutes or more, you may be entitled to compensation
30-59 minutes delay
50% of the cost of a single ticket
50% of the cost of the relevant portion* of a return ticket
60-119 minutes delay
100% of the cost of a single ticket
100% of the cost of the relevant portion of a return ticket
120+ minutes delay
100% of the cost of a single ticket
100% of the cost of a return ticket**
If your LNER train is delayed by more than 30 minutes , you're entitled to compensation. If you booked directly with LNER but did not opt into One-click Delay Repay , or if you bought your ticket elsewhere, you can still claim Delay Repay within 28 days of travel.

LNER's site blocks automated reads, so this is copied word for word from the Internet Archive's copy of its Delay Repay page, captured on 2 October 2026. Open the archived copy · LNER's live page

Will they claim for you?

Partly, and the wording matters. The scheme covers advance tickets bought directly from LNER.

Tickets bought through Trainline or another retailer sit outside the scheme, so those claims stay manual.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from LNER

Open the LNER claim form
Have your booking reference from the confirmation email to hand
Give the date, the departure and arrival stations, and the scheduled time
Say how late you arrived, not how late you departed. The scheme scores arrival
Attach a photo of the ticket or your e-ticket screenshot
Submit within 28 days of travelling
Expect a response within about 20 working days
If it is refused and you think that is wrong, the Rail Ombudsman is free

Claim from LNER

Common questions

My LNER train was 20 minutes late. Can I claim?: No. LNER's Delay Repay starts at 30 minutes: its table begins at 30-59 minutes, with 50% of a single ticket. A 20-minute delay is below that.
My LNER return was delayed by more than two hours. How much do I get back?: For a delay of 120+ minutes LNER's table pays 100% of the cost of a return ticket. For 60-119 minutes it pays 100% of the relevant portion of a return ticket, and the page does not explain what counts as the relevant portion.
Does LNER pay Delay Repay automatically?: Not quite. If you bought your ticket through the LNER website or app and opted into One-click Delay Repay, LNER emails you a link to claim, which it says arrives within 30 minutes. You still use the link to claim. If you bought elsewhere, you can still claim within 28 days of travel through LNER's separate portal.
How much does LNER pay?: A percentage of your single fare: 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.
How long do I have to claim from LNER?: 28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price an LNER journey Or see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from LNER's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.