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Delay Repay · Hull Trains

Hull Trains Delay Repay: rates, claim form and time limit

Hull Trains pays Delay Repay from 30 minutes late: 50% of a single fare, or 25% of a return. From 60 minutes it is 100% of a single, or 50% of a return. Claims are due within 28 days of travel.

Checked against Hull Trains's own page on 8 October 2026

Go to the Hull Trains claim form

Pays from

30 min

Deadline

28 days

Automatic?

Manual claim only

What Hull Trains pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. Unlike most operators, Hull Trains has no band for two hours or more. On a return, the most it pays is half, however late you arrive.

Worth repeating: Hull Trains starts at 30 minutes, not 15. A 25-minute delay pays nothing here even though it would pay on most of the network.

What Hull Trains's own page says

How much compensation can I claim?

  • Delay at destination Single ticket Return ticket Season ticket
  • Under 30 minutes No compensation due No compensation due No compensation due
  • 30-59 minutes 50% of single ticket 25% of return ticket See seasons ticket table
  • 60 minutes or more 100% of single ticket 50% of return ticket See seasons ticket table
  • Delay repay compensation is calculated based on how late you arrived at your destination, not when you departed. Compensation is in line with our Passengers' Charter .
  • If you travelled with us and your train was delayed by 30 minutes or more, you could be entitled to delay compensation. Visit the Delay Repay portal below and complete your claim within 28 days of the date of travel.
Copied word for word from Hull Trains's own Delay Repay page on 8 October 2026. Open the source

Will they claim for you?

No. Every claim here is manual.

Pays from 30 minutes. Every claim is manual.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from Hull Trains

  1. Open the Hull Trains claim form
  2. Have your booking reference from the confirmation email to hand
  3. Give the date, the departure and arrival stations, and the scheduled time
  4. Say how late you arrived, not how late you departed. The scheme scores arrival
  5. Attach a photo of the ticket or your e-ticket screenshot
  6. Submit within 28 days of travelling
  7. Expect a response within about 20 working days
  8. If it is refused and you think that is wrong, the Rail Ombudsman is free
Claim from Hull Trains

Common questions

My Hull Trains train was 20 minutes late. Can I claim?
No. Hull Trains only pays Delay Repay when you arrive 30 minutes or more late. Its table says no compensation is due for a delay under 30 minutes.
My Hull Trains return journey was delayed by two hours. Do I get the whole fare back?
Not from Hull Trains' published table. For a delay of 60 minutes or more it pays 100% of a single ticket or 50% of a return ticket, and there is no higher rate for longer delays. A delay is measured by how late you arrived at your destination.
Can I claim Hull Trains Delay Repay if I bought my ticket on Trainline?
Yes. Hull Trains says you can claim even if you bought through a third-party retailer such as Trainline. The claim goes to the operator whose train was delayed, not to the retailer, and must be made within 28 days of travel.
How much does Hull Trains pay?
A percentage of your single fare: 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid. Hull Trains has no higher band for long delays, so the most a return gets is half, even at two hours or more.
How long do I have to claim from Hull Trains?
28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price a Hull Trains journeyOr see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from Hull Trains's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.