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Delay Repay · Greater Anglia

Greater Anglia Delay Repay: rates, claim form and time limit

Greater Anglia pays Delay Repay from 15 minutes late: 25% of a single fare at 15 to 29 minutes, 100% at an hour. Delayed 120 minutes or longer, you get 100% of your ticket, single or return. Claim within 28 days.

Checked against Greater Anglia's own page on 8 October 2026

Go to the Greater Anglia claim form

Pays from

15 min

Deadline

28 days

Automatic?

Manual claim only

What Greater Anglia pays

Every tier is a percentage of the single fare for the delayed direction. If you bought a return, the single fare is half what you paid, which is how every UK operator calculates it. The one exception is two hours or more: on a return ticket, Greater Anglia pays back the whole return fare, not half of it. On a single, the top rate is the whole single fare.

What Greater Anglia's own page says

Claim up to 100% money back on your ticket

  • If you are delayed by 15 minutes or more, you can get compensation.
  • Length of delay Compensation
  • 15 to 29 minutes 25% of the cost of your single ticket or 12.5% of the cost of your return ticket
  • 30 to 59 minutes 50% of the cost of your single ticket or 25% of the cost of your return ticket
  • 60 to 119 minutes 100% of the cost of your single ticket or 50% of the cost of your return ticket
  • 120 minutes or longer 100% of the cost of your ticket whether single or return
  • You must make your claim within 28 days of the delay
Greater Anglia's site blocks automated reads, so this is copied word for word from the Internet Archive's copy of its Delay Repay page, captured on 30 December 2025. Open the archived copy · Greater Anglia's live page

Will they claim for you?

No. Every claim here is manual.

Every claim is manual, so nothing will arrive unless you ask for it.

Across the network only c2c pays with no action at all. Everywhere else, "automatic" means the operator fills the form in and waits for you to press the button.

How to claim from Greater Anglia

  1. Open the Greater Anglia claim form
  2. Have your booking reference from the confirmation email to hand
  3. Give the date, the departure and arrival stations, and the scheduled time
  4. Say how late you arrived, not how late you departed. The scheme scores arrival
  5. Attach a photo of the ticket or your e-ticket screenshot
  6. Submit within 28 days of travelling
  7. Expect a response within about 20 working days
  8. If it is refused and you think that is wrong, the Rail Ombudsman is free
Claim from Greater Anglia

Common questions

My Greater Anglia train was 20 minutes late. Can I claim?
Yes. Greater Anglia pays from 15 minutes: 25% of a single ticket or 12.5% of a return ticket for a delay of 15 to 29 minutes. Claim within 28 days of the delay. It will not normally accept a claim if you were told in advance of your journey that there would be a delay.
My return journey with Greater Anglia was delayed by over two hours. How much do I get?
For a delay of 120 minutes or longer, Greater Anglia pays 100% of the cost of your ticket, whether single or return. For a delay of 60 to 119 minutes on a return ticket it pays 50%.
Does Greater Anglia pay Delay Repay automatically?
The page does not describe an automatic payment for ordinary tickets, so plan to claim yourself, online or on a paper form. Season ticket holders can create a Delay Repay account, which saves their details and ticket so they do not refill the form each time.
How much does Greater Anglia pay?
A percentage of your single fare: 25% from 15 minutes, 50% from 30 minutes, 100% from 60 minutes. On a return, the single fare is treated as half what you paid, except at 120 minutes or more, when a return ticket gets the whole return fare back.
How long do I have to claim from Greater Anglia?
28 days from the date you travelled. After that they are within their rights to refuse, though it is still worth asking if you have a good reason.

The hard part is remembering

Only 45% of passengers with an eligible delay ever claim, and the most common reason is not that people think it is complicated. It is that 28 days pass. Untap watches your journeys and tells you while there is still time. Free, and we never take a share of what you get back.

Price a Greater Anglia journeyOr see how the watching works

Other operators

See every operator and how Delay Repay works

Thresholds, tiers and deadlines are taken from Greater Anglia's own published Delay Repay terms, checked on 8 October 2026. Operators change these from time to time, so the claim form is always the final word. Untap helps people in the UK find money they are already owed. We do not file claims and we do not take a share of any refund.