{
  "name": "Untap UK claims rules: Delay Repay, UK261 and EU261, TfL refunds and dispute schemes: Transport for London",
  "description": "TfL refund rules: incomplete journeys, the Hopper fare, capping, service delays and unused credit",
  "url": "https://untap.money/open-data/rules",
  "version": "2026-10-05.65c95941",
  "date_published": "2026-10-05",
  "last_changed": "2026-10-05",
  "licence": {
    "name": "Creative Commons Attribution 4.0 International",
    "short": "CC BY 4.0",
    "url": "https://creativecommons.org/licenses/by/4.0/"
  },
  "attribution": "Untap",
  "citation": "Untap (2026). Untap UK claims rules: Delay Repay, UK261 and EU261, TfL refunds and dispute schemes. Version 2026-10-05.65c95941. Licensed under CC BY 4.0. https://untap.money/open-data/rules",
  "publisher": {
    "name": "Untap",
    "url": "https://untap.money",
    "email": "contact@untap.money"
  },
  "changelog": {
    "page": "https://untap.money/open-data/changelog",
    "feed": "https://untap.money/open-data/changelog.xml",
    "json": "https://untap.money/open-data/rules/changelog.json"
  },
  "files": {
    "json": "https://untap.money/open-data/rules.json",
    "csv": "https://untap.money/open-data/rules.csv",
    "categories": {
      "rail_operator": {
        "json": "https://untap.money/open-data/rules/rail-operators.json",
        "csv": "https://untap.money/open-data/rules/rail-operators.csv"
      },
      "airline": {
        "json": "https://untap.money/open-data/rules/airlines.json",
        "csv": "https://untap.money/open-data/rules/airlines.csv"
      },
      "tfl": {
        "json": "https://untap.money/open-data/rules/tfl.json",
        "csv": "https://untap.money/open-data/rules/tfl.csv"
      },
      "scheme": {
        "json": "https://untap.money/open-data/rules/schemes.json",
        "csv": "https://untap.money/open-data/rules/schemes.csv"
      }
    }
  },
  "record_count": 17,
  "counts_by_category": {
    "tfl": 17
  },
  "notes": [
    "last_checked is the oldest date among a record’s sources. verification is the weakest way a load-bearing source was read: statute, live, archive, untap_guide, search_snippet, unverified or untap_practice.",
    "version changes only when a rule’s values, claim URL or sources change. Re-checking a source does not change it.",
    "These are the rules Untap applies. Before relying on one, check it with the company or regulator named in its sources."
  ],
  "records": [
    {
      "id": "tfl/incomplete-journey-window",
      "category": "tfl",
      "subject": "Incomplete journeys",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "Claim a refund for an incomplete journey within 8 weeks of the date of travel.",
      "values": {
        "value": 8,
        "unit": "weeks",
        "stated_on": "https://untap.money/guides/tfl-refunds/incomplete-journey"
      },
      "claim_url": "https://tfl.gov.uk/fares/refunds/apply-for-incomplete-journey-refund",
      "sources": [
        {
          "name": "Transport for London",
          "url": "https://tfl.gov.uk/fares/refunds/apply-for-incomplete-journey-refund",
          "via": "live",
          "checked": "2026-10-05"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "live",
      "last_checked": "2026-10-05",
      "version": "59cadea1fc5d",
      "page_url": "https://untap.money/open-data/rules#tfl-incomplete-journey-window"
    },
    {
      "id": "tfl/incomplete-journey-amount",
      "category": "tfl",
      "subject": "Incomplete journeys",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "The refund is the difference between the maximum fare charged and the fare for the journey you actually made.",
      "values": {
        "value": null,
        "unit": null,
        "stated_on": "https://untap.money/guides/tfl-refunds"
      },
      "claim_url": "https://tfl.gov.uk/fares/refunds/apply-for-incomplete-journey-refund",
      "sources": [
        {
          "name": "Untap guide that states the rule",
          "url": "https://untap.money/guides/tfl-refunds",
          "via": "untap_guide",
          "checked": "2026-09-30"
        },
        {
          "name": "Transport for London page for this topic",
          "url": "https://tfl.gov.uk/fares/refunds/apply-for-incomplete-journey-refund",
          "via": "untap_guide",
          "checked": "2026-09-30"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "untap_guide",
      "last_checked": "2026-09-30",
      "version": "73f576f55e59",
      "page_url": "https://untap.money/open-data/rules#tfl-incomplete-journey-amount"
    },
    {
      "id": "tfl/incomplete-journey-wait",
      "category": "tfl",
      "subject": "Incomplete journeys",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "Wait 48 hours before claiming, because TfL corrects many incomplete journeys automatically.",
      "values": {
        "value": 48,
        "unit": "hours",
        "stated_on": "https://untap.money/guides/tfl-refund-tools"
      },
      "claim_url": "https://tfl.gov.uk/fares/refunds/apply-for-incomplete-journey-refund",
      "sources": [
        {
          "name": "Transport for London",
          "url": "https://tfl.gov.uk/fares/refunds/apply-for-incomplete-journey-refund",
          "via": "live",
          "checked": "2026-10-05"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "live",
      "last_checked": "2026-10-05",
      "version": "0cc6a914dd38",
      "page_url": "https://untap.money/open-data/rules#tfl-incomplete-journey-wait"
    },
    {
      "id": "tfl/card-clash",
      "category": "tfl",
      "subject": "Incomplete journeys",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "Using two different cards or devices for one journey is treated as an incomplete journey, with the same 8-week window and the same form.",
      "values": {
        "value": 8,
        "unit": "weeks",
        "stated_on": "https://untap.money/guides/tfl-refunds/card-clash"
      },
      "claim_url": "https://tfl.gov.uk/fares/refunds/apply-for-incomplete-journey-refund",
      "sources": [
        {
          "name": "Transport for London",
          "url": "https://tfl.gov.uk/fares/refunds/apply-for-incomplete-journey-refund",
          "via": "live",
          "checked": "2026-10-05"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "live",
      "last_checked": "2026-10-05",
      "version": "e16e2e8895bb",
      "page_url": "https://untap.money/open-data/rules#tfl-card-clash"
    },
    {
      "id": "tfl/hopper-window",
      "category": "tfl",
      "subject": "Hopper fare",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "Bus and tram journeys started within 60 minutes of the tap that opens the Hopper window are free after the first fare. A charged tap inside that window is a missed Hopper fare.",
      "values": {
        "value": 60,
        "unit": "minutes",
        "stated_on": "https://untap.money/tfl-check"
      },
      "claim_url": "https://tfl.gov.uk/fares/find-fares/bus-and-tram-fares",
      "sources": [
        {
          "name": "Transport for London",
          "url": "https://tfl.gov.uk/fares/find-fares/bus-and-tram-fares",
          "via": "live",
          "checked": "2026-10-05"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "live",
      "last_checked": "2026-10-05",
      "version": "656fb63a3187",
      "page_url": "https://untap.money/open-data/rules#tfl-hopper-window"
    },
    {
      "id": "tfl/hopper-claim-window",
      "category": "tfl",
      "subject": "Hopper fare",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "Untap treats a missed Hopper fare as claimable for the same 8 weeks as an incomplete journey.",
      "values": {
        "value": 8,
        "unit": "weeks",
        "stated_on": "https://untap.money/tfl-check"
      },
      "claim_url": null,
      "sources": [
        {
          "name": "Untap page that applies the rule",
          "url": "https://untap.money/tfl-check",
          "via": "untap_practice",
          "checked": "2026-09-30"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "untap_practice",
      "last_checked": "2026-09-30",
      "version": "447067eff950",
      "page_url": "https://untap.money/open-data/rules#tfl-hopper-claim-window"
    },
    {
      "id": "tfl/capping-maximum-fares",
      "category": "tfl",
      "subject": "Capping",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "Maximum fares do not count towards daily or weekly capping.",
      "values": {
        "value": null,
        "unit": null,
        "stated_on": "https://untap.money/guides/tfl-refunds/card-clash"
      },
      "claim_url": "https://tfl.gov.uk/fares/find-fares/capping",
      "sources": [
        {
          "name": "Untap guide that states the rule",
          "url": "https://untap.money/guides/tfl-refunds/card-clash",
          "via": "untap_guide",
          "checked": "2026-09-30"
        },
        {
          "name": "Transport for London page for this topic",
          "url": "https://tfl.gov.uk/fares/find-fares/capping",
          "via": "untap_guide",
          "checked": "2026-09-30"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "untap_guide",
      "last_checked": "2026-09-30",
      "version": "e5d1a7a50878",
      "page_url": "https://untap.money/open-data/rules#tfl-capping-maximum-fares"
    },
    {
      "id": "tfl/capping-same-card",
      "category": "tfl",
      "subject": "Capping",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "Daily and weekly capping only works when every tap is on the same card or device.",
      "values": {
        "value": null,
        "unit": null,
        "stated_on": "https://untap.money/guides/tfl-refunds/card-clash"
      },
      "claim_url": "https://tfl.gov.uk/fares/find-fares/capping",
      "sources": [
        {
          "name": "Transport for London",
          "url": "https://tfl.gov.uk/fares/find-fares/capping",
          "via": "live",
          "checked": "2026-10-05"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "live",
      "last_checked": "2026-10-05",
      "version": "814d8eed4342",
      "page_url": "https://untap.money/open-data/rules#tfl-capping-same-card"
    },
    {
      "id": "tfl/capping-absorbed",
      "category": "tfl",
      "subject": "Capping",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "Where a statement shows a daily or weekly cap already absorbed an incomplete journey’s charge, Untap counts nothing extra as owed.",
      "values": {
        "value": null,
        "unit": null,
        "stated_on": "https://untap.money/tfl-check"
      },
      "claim_url": null,
      "sources": [
        {
          "name": "Untap page that applies the rule",
          "url": "https://untap.money/tfl-check",
          "via": "untap_practice",
          "checked": "2026-09-30"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "untap_practice",
      "last_checked": "2026-09-30",
      "version": "fc2e99a226cd",
      "page_url": "https://untap.money/open-data/rules#tfl-capping-absorbed"
    },
    {
      "id": "tfl/service-delay-tube-dlr",
      "category": "tfl",
      "subject": "Service delays",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "A service delay refund is available from 15 minutes late on London Underground and the DLR.",
      "values": {
        "value": 15,
        "unit": "minutes",
        "stated_on": "https://untap.money/guides/tfl-refunds/service-delay"
      },
      "claim_url": "https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund",
      "sources": [
        {
          "name": "Transport for London",
          "url": "https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund",
          "via": "live",
          "checked": "2026-10-05"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "live",
      "last_checked": "2026-10-05",
      "version": "a1302e0491f1",
      "page_url": "https://untap.money/open-data/rules#tfl-service-delay-tube-dlr"
    },
    {
      "id": "tfl/service-delay-overground-elizabeth",
      "category": "tfl",
      "subject": "Service delays",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "A service delay refund is available from 30 minutes late on London Overground and the Elizabeth line.",
      "values": {
        "value": 30,
        "unit": "minutes",
        "stated_on": "https://untap.money/guides/tfl-refunds/service-delay"
      },
      "claim_url": "https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund",
      "sources": [
        {
          "name": "Transport for London",
          "url": "https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund",
          "via": "live",
          "checked": "2026-10-05"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "live",
      "last_checked": "2026-10-05",
      "version": "3c972456eed7",
      "page_url": "https://untap.money/open-data/rules#tfl-service-delay-overground-elizabeth"
    },
    {
      "id": "tfl/service-delay-bus-tram",
      "category": "tfl",
      "subject": "Service delays",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "There is no service delay refund for a bus or tram.",
      "values": {
        "value": null,
        "unit": null,
        "stated_on": "https://untap.money/guides/tfl-refund-tools"
      },
      "claim_url": "https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund",
      "sources": [
        {
          "name": "Transport for London",
          "url": "https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund",
          "via": "live",
          "checked": "2026-10-05"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "live",
      "last_checked": "2026-10-05",
      "version": "8a6ba6bdefbd",
      "page_url": "https://untap.money/open-data/rules#tfl-service-delay-bus-tram"
    },
    {
      "id": "tfl/service-delay-amount",
      "category": "tfl",
      "subject": "Service delays",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "A qualifying delay refunds one single fare for the delayed journey.",
      "values": {
        "value": null,
        "unit": null,
        "stated_on": "https://untap.money/guides/tfl-refunds/service-delay"
      },
      "claim_url": "https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund",
      "sources": [
        {
          "name": "Transport for London",
          "url": "https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund",
          "via": "live",
          "checked": "2026-10-05"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "live",
      "last_checked": "2026-10-05",
      "version": "bbe38142fcb7",
      "page_url": "https://untap.money/open-data/rules#tfl-service-delay-amount"
    },
    {
      "id": "tfl/service-delay-window",
      "category": "tfl",
      "subject": "Service delays",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "Claim a service delay refund within 28 days of the delay.",
      "values": {
        "value": 28,
        "unit": "days",
        "stated_on": "https://untap.money/guides/tfl-refunds/service-delay"
      },
      "claim_url": "https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund",
      "sources": [
        {
          "name": "Transport for London",
          "url": "https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund",
          "via": "live",
          "checked": "2026-10-05"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "live",
      "last_checked": "2026-10-05",
      "version": "0cc8f85e68d1",
      "page_url": "https://untap.money/open-data/rules#tfl-service-delay-window"
    },
    {
      "id": "tfl/service-delay-exclusions",
      "category": "tfl",
      "subject": "Service delays",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "No refund when the delay was outside TfL’s control: strikes, security alerts, bad weather, engineering works and customer incidents.",
      "values": {
        "value": null,
        "unit": null,
        "stated_on": "https://untap.money/guides/tfl-refunds/service-delay"
      },
      "claim_url": "https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund",
      "sources": [
        {
          "name": "Transport for London",
          "url": "https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund",
          "via": "live",
          "checked": "2026-10-05"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "live",
      "last_checked": "2026-10-05",
      "version": "bbe38142fcb7",
      "page_url": "https://untap.money/open-data/rules#tfl-service-delay-exclusions"
    },
    {
      "id": "tfl/unused-credit",
      "category": "tfl",
      "subject": "Unused credit",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "Unused pay as you go credit or an unused ticket has no fixed deadline. Credit of £10 or less can be taken instantly at any Tube ticket machine.",
      "values": {
        "value": 10,
        "unit": "GBP",
        "stated_on": "https://untap.money/guides/tfl-refund-tools"
      },
      "claim_url": "https://tfl.gov.uk/fares/refunds/apply-for-unused-credit-or-ticket-refund",
      "sources": [
        {
          "name": "Transport for London",
          "url": "https://tfl.gov.uk/fares/refunds/apply-for-unused-credit-or-ticket-refund",
          "via": "live",
          "checked": "2026-10-05"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "live",
      "last_checked": "2026-10-05",
      "version": "899285341181",
      "page_url": "https://untap.money/open-data/rules#tfl-unused-credit"
    },
    {
      "id": "tfl/penalty-fare-appeal",
      "category": "tfl",
      "subject": "Revenue inspections",
      "code": null,
      "rule_type": "tfl_refund",
      "summary": "Appeal a penalty fare within 21 days.",
      "values": {
        "value": 21,
        "unit": "days",
        "stated_on": "https://untap.money/guides/tfl-refunds/failed-revenue-inspection"
      },
      "claim_url": null,
      "sources": [
        {
          "name": "Untap guide that states the rule",
          "url": "https://untap.money/guides/tfl-refunds/failed-revenue-inspection",
          "via": "untap_guide",
          "checked": "2026-09-30"
        }
      ],
      "guide_url": "https://untap.money/guides/tfl-refunds",
      "verification": "untap_guide",
      "last_checked": "2026-09-30",
      "version": "447c61027fd1",
      "page_url": "https://untap.money/open-data/rules#tfl-penalty-fare-appeal"
    }
  ]
}