{"name":"Untap rules: TfL refunds","description":"The Transport for London refund rules Untap states and applies: incomplete journeys and card clash (8 weeks), the 60-minute Hopper fare, how capping interacts with maximum fares, service delay thresholds and their 28-day window, and unused credit.","url":"https://untap.money/open-data#tfl-refund-rules","guide":"https://untap.money/guides/tfl-refunds","licence":"https://creativecommons.org/licenses/by/4.0/","publisher":"Untap","date_published":"2026-04-15","last_changed":"2026-10-05","csv":"https://untap.money/open-data/rules/tfl-refund-rules.csv","json":"https://untap.money/open-data/rules/tfl-refund-rules.json","sources":[{"name":"Transport for London: refunds","url":"https://tfl.gov.uk/fares/refunds/"},{"name":"Transport for London: capping","url":"https://tfl.gov.uk/fares/find-fares/capping"},{"name":"Transport for London: bus and tram fares (Hopper fare)","url":"https://tfl.gov.uk/fares/find-fares/bus-and-tram-fares"}],"columns":[{"name":"rule_id","description":"Stable identifier for the rule"},{"name":"topic","description":"Incomplete journeys, Hopper fare, Capping, Service delays, Unused credit or Revenue inspections"},{"name":"rule","description":"The rule in one plain sentence"},{"name":"value","description":"The number in the rule, where there is one"},{"name":"unit","description":"Unit of value"},{"name":"stated_on","description":"The Untap page that states or applies the rule"},{"name":"official_page","description":"Transport for London’s own page for the rule, where there is one"},{"name":"verification","description":"official_page (read on the page in official_page), untap_guide (stated on the Untap page, not found in those words on a TfL page) or untap_practice (how Untap applies the rule, with no TfL source)"},{"name":"checked","description":"Date the rule was last checked"}],"rows":[{"rule_id":"incomplete-journey-window","topic":"Incomplete journeys","rule":"Claim a refund for an incomplete journey within 8 weeks of the date of travel","value":8,"unit":"weeks","stated_on":"https://untap.money/guides/tfl-refunds/incomplete-journey","official_page":"https://tfl.gov.uk/fares/refunds/apply-for-incomplete-journey-refund","verification":"official_page","checked":"2026-10-05"},{"rule_id":"incomplete-journey-amount","topic":"Incomplete journeys","rule":"The refund is the difference between the maximum fare charged and the fare for the journey you actually made","value":null,"unit":null,"stated_on":"https://untap.money/guides/tfl-refunds","official_page":"https://tfl.gov.uk/fares/refunds/apply-for-incomplete-journey-refund","verification":"untap_guide","checked":"2026-09-30"},{"rule_id":"incomplete-journey-wait","topic":"Incomplete journeys","rule":"Wait 48 hours before claiming, because TfL corrects many incomplete journeys automatically","value":48,"unit":"hours","stated_on":"https://untap.money/guides/tfl-refund-tools","official_page":"https://tfl.gov.uk/fares/refunds/apply-for-incomplete-journey-refund","verification":"official_page","checked":"2026-10-05"},{"rule_id":"card-clash","topic":"Incomplete journeys","rule":"Using two different cards or devices for one journey is treated as an incomplete journey, with the same 8-week window and the same form","value":8,"unit":"weeks","stated_on":"https://untap.money/guides/tfl-refunds/card-clash","official_page":"https://tfl.gov.uk/fares/refunds/apply-for-incomplete-journey-refund","verification":"official_page","checked":"2026-10-05"},{"rule_id":"hopper-window","topic":"Hopper fare","rule":"Bus and tram journeys started within 60 minutes of the tap that opens the Hopper window are free after the first fare. A charged tap inside that window is a missed Hopper fare","value":60,"unit":"minutes","stated_on":"https://untap.money/tfl-check","official_page":"https://tfl.gov.uk/fares/find-fares/bus-and-tram-fares","verification":"official_page","checked":"2026-10-05"},{"rule_id":"hopper-claim-window","topic":"Hopper fare","rule":"Untap treats a missed Hopper fare as claimable for the same 8 weeks as an incomplete journey","value":8,"unit":"weeks","stated_on":"https://untap.money/tfl-check","official_page":null,"verification":"untap_practice","checked":"2026-09-30"},{"rule_id":"capping-maximum-fares","topic":"Capping","rule":"Maximum fares do not count towards daily or weekly capping","value":null,"unit":null,"stated_on":"https://untap.money/guides/tfl-refunds/card-clash","official_page":"https://tfl.gov.uk/fares/find-fares/capping","verification":"untap_guide","checked":"2026-09-30"},{"rule_id":"capping-same-card","topic":"Capping","rule":"Daily and weekly capping only works when every tap is on the same card or device","value":null,"unit":null,"stated_on":"https://untap.money/guides/tfl-refunds/card-clash","official_page":"https://tfl.gov.uk/fares/find-fares/capping","verification":"official_page","checked":"2026-10-05"},{"rule_id":"capping-absorbed","topic":"Capping","rule":"Where a statement shows a daily or weekly cap already absorbed an incomplete journey’s charge, Untap counts nothing extra as owed","value":null,"unit":null,"stated_on":"https://untap.money/tfl-check","official_page":null,"verification":"untap_practice","checked":"2026-09-30"},{"rule_id":"service-delay-tube-dlr","topic":"Service delays","rule":"A service delay refund is available from 15 minutes late on London Underground and the DLR","value":15,"unit":"minutes","stated_on":"https://untap.money/guides/tfl-refunds/service-delay","official_page":"https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund","verification":"official_page","checked":"2026-10-05"},{"rule_id":"service-delay-overground-elizabeth","topic":"Service delays","rule":"A service delay refund is available from 30 minutes late on London Overground and the Elizabeth line","value":30,"unit":"minutes","stated_on":"https://untap.money/guides/tfl-refunds/service-delay","official_page":"https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund","verification":"official_page","checked":"2026-10-05"},{"rule_id":"service-delay-bus-tram","topic":"Service delays","rule":"There is no service delay refund for a bus or tram","value":null,"unit":null,"stated_on":"https://untap.money/guides/tfl-refund-tools","official_page":"https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund","verification":"official_page","checked":"2026-10-05"},{"rule_id":"service-delay-amount","topic":"Service delays","rule":"A qualifying delay refunds one single fare for the delayed journey","value":null,"unit":null,"stated_on":"https://untap.money/guides/tfl-refunds/service-delay","official_page":"https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund","verification":"official_page","checked":"2026-10-05"},{"rule_id":"service-delay-window","topic":"Service delays","rule":"Claim a service delay refund within 28 days of the delay","value":28,"unit":"days","stated_on":"https://untap.money/guides/tfl-refunds/service-delay","official_page":"https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund","verification":"official_page","checked":"2026-10-05"},{"rule_id":"service-delay-exclusions","topic":"Service delays","rule":"No refund when the delay was outside TfL’s control: strikes, security alerts, bad weather, engineering works and customer incidents","value":null,"unit":null,"stated_on":"https://untap.money/guides/tfl-refunds/service-delay","official_page":"https://tfl.gov.uk/fares/refunds/apply-for-a-service-delay-refund","verification":"official_page","checked":"2026-10-05"},{"rule_id":"unused-credit","topic":"Unused credit","rule":"Unused pay as you go credit or an unused ticket has no fixed deadline. Credit of £10 or less can be taken instantly at any Tube ticket machine","value":10,"unit":"GBP","stated_on":"https://untap.money/guides/tfl-refund-tools","official_page":"https://tfl.gov.uk/fares/refunds/apply-for-unused-credit-or-ticket-refund","verification":"official_page","checked":"2026-10-05"},{"rule_id":"penalty-fare-appeal","topic":"Revenue inspections","rule":"Appeal a penalty fare within 21 days","value":21,"unit":"days","stated_on":"https://untap.money/guides/tfl-refunds/failed-revenue-inspection","official_page":null,"verification":"untap_guide","checked":"2026-09-30"}]}