{ "name": "Untap UK claims rules: Delay Repay, UK261 and EU261, TfL refunds and dispute schemes: Train operators", "description": "Delay Repay for each British train operator: threshold, payout tiers, the 120-minute return rule, claim deadline, claim form and automatic schemes", "url": "https://untap.money/open-data/rules", "version": "2026-10-05.65c95941", "date_published": "2026-10-05", "last_changed": "2026-09-30", "licence": { "name": "Creative Commons Attribution 4.0 International", "short": "CC BY 4.0", "url": "https://creativecommons.org/licenses/by/4.0/" }, "attribution": "Untap", "citation": "Untap (2026). Untap UK claims rules: Delay Repay, UK261 and EU261, TfL refunds and dispute schemes. Version 2026-10-05.65c95941. Licensed under CC BY 4.0. https://untap.money/open-data/rules", "publisher": { "name": "Untap", "url": "https://untap.money", "email": "contact@untap.money" }, "changelog": { "page": "https://untap.money/open-data/changelog", "feed": "https://untap.money/open-data/changelog.xml", "json": "https://untap.money/open-data/rules/changelog.json" }, "files": { "json": "https://untap.money/open-data/rules.json", "csv": "https://untap.money/open-data/rules.csv", "categories": { "rail_operator": { "json": "https://untap.money/open-data/rules/rail-operators.json", "csv": "https://untap.money/open-data/rules/rail-operators.csv" }, "airline": { "json": "https://untap.money/open-data/rules/airlines.json", "csv": "https://untap.money/open-data/rules/airlines.csv" }, "tfl": { "json": "https://untap.money/open-data/rules/tfl.json", "csv": "https://untap.money/open-data/rules/tfl.csv" }, "scheme": { "json": "https://untap.money/open-data/rules/schemes.json", "csv": "https://untap.money/open-data/rules/schemes.csv" } } }, "record_count": 23, "counts_by_category": { "rail_operator": 23 }, "notes": [ "last_checked is the oldest date among a record’s sources. verification is the weakest way a load-bearing source was read: statute, live, archive, untap_guide, search_snippet, unverified or untap_practice.", "version changes only when a rule’s values, claim URL or sources change. Re-checking a source does not change it.", "These are the rules Untap applies. Before relying on one, check it with the company or regulator named in its sources." ], "records": [ { "id": "rail_operator/VT", "category": "rail_operator", "subject": "Avanti West Coast", "code": "VT", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Advance tickets bought directly from Avanti, opt-in", "rules_note": "Table row: 120 or more, 100% on single, return and season", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://avantiwestcoast.co.uk/help-and-support/delay-repay", "sources": [ { "name": "Avanti West Coast: Delay Repay rules", "url": "https://www.avantiwestcoast.co.uk/help-and-support/delay-repay", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/avanti-west-coast", "verification": "live", "last_checked": "2026-09-30", "version": "ba672f76a4ca", "page_url": "https://untap.money/open-data/rules#rail_operator-VT" }, { "id": "rail_operator/CC", "category": "rail_operator", "subject": "c2c", "code": "CC", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "automatic", "automatic_scope": "c2c Smartcard only", "rules_note": "120+ pays 100% of the cost of your return journey. The automatic Smartcard scheme also pays 3p a minute for 2 to 14 minutes, not modelled", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://c2c-online.co.uk/help-feedback/delay-repay/", "sources": [ { "name": "c2c: Delay Repay rules", "url": "https://www.c2c-online.co.uk/help_centre/compensation/how-much-automatic-delay-repay-compensation-will-i-receive/", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/c2c", "verification": "live", "last_checked": "2026-09-30", "version": "b65bb290b7a6", "page_url": "https://untap.money/open-data/rules#rail_operator-CC" }, { "id": "rail_operator/CH", "category": "rail_operator", "subject": "Chiltern Railways", "code": "CH", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "unverified", "automatic_scope": null, "rules_note": null, "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://chilternrailways.delayrepaycompensation.com/", "sources": [ { "name": "Chiltern Railways: Delay Repay rules", "url": "https://www.chilternrailways.co.uk/compensation", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/chiltern-railways", "verification": "live", "last_checked": "2026-09-30", "version": "edaa677c754a", "page_url": "https://untap.money/open-data/rules#rail_operator-CH" }, { "id": "rail_operator/EM", "category": "rail_operator", "subject": "East Midlands Railway", "code": "EM", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "none", "automatic_scope": null, "rules_note": "Live site returns a bot check; archive capture 22 Sep 2026", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://www.eastmidlandsrailway.co.uk/delay-repay", "sources": [ { "name": "East Midlands Railway: Delay Repay rules", "url": "https://web.archive.org/web/20260922150144/https://www.eastmidlandsrailway.co.uk/delay-repay", "via": "archive", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/east-midlands-railway", "verification": "archive", "last_checked": "2026-09-30", "version": "708a8fb04724", "page_url": "https://untap.money/open-data/rules#rail_operator-EM" }, { "id": "rail_operator/GX", "category": "rail_operator", "subject": "Gatwick Express", "code": "GX", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Key smartcard only", "rules_note": "One 120-minute claim per day, and one per open return", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://www.gatwickexpress.com/help-and-support/delay-repay-compensation", "sources": [ { "name": "Gatwick Express: Delay Repay rules", "url": "https://www.gatwickexpress.com/help-and-support/delay-repay-compensation", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/gatwick-express", "verification": "live", "last_checked": "2026-09-30", "version": "432329b7660a", "page_url": "https://untap.money/open-data/rules#rail_operator-GX" }, { "id": "rail_operator/GN", "category": "rail_operator", "subject": "Great Northern", "code": "GN", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Key smartcard only, but all ticket types held on it", "rules_note": "One 120-minute claim per day, and one per open return", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://www.greatnorthernrail.com/help-and-support/delay-repay-compensation", "sources": [ { "name": "Great Northern: Delay Repay rules", "url": "https://www.greatnorthernrail.com/help-and-support/delay-repay-compensation", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/great-northern", "verification": "live", "last_checked": "2026-09-30", "version": "75ab35788730", "page_url": "https://untap.money/open-data/rules#rail_operator-GN" }, { "id": "rail_operator/GW", "category": "rail_operator", "subject": "Great Western Railway", "code": "GW", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Advance tickets bought on GWR.com, GWR smartcard seasons, and Touch pay-as-you-go around Bristol", "rules_note": "Top row is worded \"Over 120 minutes\" after a 60 to 119 row, so exactly 120 is treated as the top tier", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://gwr.com/help-and-support/refunds-and-compensation/delay-repay", "sources": [ { "name": "Great Western Railway: Delay Repay rules", "url": "https://www.gwr.com/help-and-support/refunds-and-compensation/delay-repay", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/great-western-railway", "verification": "live", "last_checked": "2026-09-30", "version": "79860ac2c7c3", "page_url": "https://untap.money/open-data/rules#rail_operator-GW" }, { "id": "rail_operator/LE", "category": "rail_operator", "subject": "Greater Anglia", "code": "LE", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "none", "automatic_scope": null, "rules_note": "Live site returns a bot check; latest archive capture 30 Dec 2025. Search snippets of the live page carry the same wording", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://greateranglia.co.uk/about-us/our-performance/delay-repay", "sources": [ { "name": "Greater Anglia: Delay Repay rules", "url": "https://web.archive.org/web/20251230093647/https://www.greateranglia.co.uk/about-us/our-performance/delay-repay", "via": "archive", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/greater-anglia", "verification": "archive", "last_checked": "2026-09-30", "version": "7916ba564cd7", "page_url": "https://untap.money/open-data/rules#rail_operator-LE" }, { "id": "rail_operator/NT", "category": "rail_operator", "subject": "Northern Trains", "code": "NT", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Advance tickets bought directly from Northern", "rules_note": "Top row is worded \"Over 120 Minutes\"; exactly 120 treated as the top tier. Season tickets at 120+ pay one journey, not two", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://delayrepay.northernrailway.co.uk/", "sources": [ { "name": "Northern Trains: Delay Repay rules", "url": "https://help.northernrailway.co.uk/s/article/Delay-Repay", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/northern", "verification": "live", "last_checked": "2026-09-30", "version": "f1e896ce223b", "page_url": "https://untap.money/open-data/rules#rail_operator-NT" }, { "id": "rail_operator/SW", "category": "rail_operator", "subject": "South Western Railway", "code": "SW", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Touch Smartcard and Advance tickets bought on the SWR site", "rules_note": null, "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://southwesternrailway.com/contact-and-help/delay-repay", "sources": [ { "name": "South Western Railway: Delay Repay rules", "url": "https://southwesternrailway.com/contact-and-help/delay-repay", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/south-western-railway", "verification": "live", "last_checked": "2026-09-30", "version": "87d25c47d0d3", "page_url": "https://untap.money/open-data/rules#rail_operator-SW" }, { "id": "rail_operator/SE", "category": "rail_operator", "subject": "Southeastern", "code": "SE", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Key smartcard, eTickets and Advance tickets bought direct", "rules_note": null, "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://delayrepay.southeasternrailway.co.uk/", "sources": [ { "name": "Southeastern: Delay Repay rules", "url": "https://www.southeasternrailway.co.uk/help/support/faqs/refunds/delay-repay", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/southeastern", "verification": "live", "last_checked": "2026-09-30", "version": "80688d96fdd2", "page_url": "https://untap.money/open-data/rules#rail_operator-SE" }, { "id": "rail_operator/SN", "category": "rail_operator", "subject": "Southern", "code": "SN", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Key smartcard only, but all ticket types held on it", "rules_note": "One 120-minute claim per day, and one per open return", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://www.southernrailway.com/help-and-support/delay-repay-compensation", "sources": [ { "name": "Southern: Delay Repay rules", "url": "https://www.southernrailway.com/help-and-support/delay-repay-compensation", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/southern", "verification": "live", "last_checked": "2026-09-30", "version": "709b65e6dc68", "page_url": "https://untap.money/open-data/rules#rail_operator-SN" }, { "id": "rail_operator/TL", "category": "rail_operator", "subject": "Thameslink", "code": "TL", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Key smartcard only, but all ticket types held on it", "rules_note": "One 120-minute claim per day, and one per open return", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://www.thameslinkrailway.com/help-and-support/delay-repay", "sources": [ { "name": "Thameslink: Delay Repay rules", "url": "https://www.thameslinkrailway.com/help-and-support/delay-repay", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/thameslink", "verification": "live", "last_checked": "2026-09-30", "version": "7261f6112111", "page_url": "https://untap.money/open-data/rules#rail_operator-TL" }, { "id": "rail_operator/TP", "category": "rail_operator", "subject": "TransPennine Express", "code": "TP", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Advance tickets bought directly from TransPennine", "rules_note": "Return at 120+: both portions, not just one way", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://delayrepay.tpexpress.co.uk/", "sources": [ { "name": "TransPennine Express: Delay Repay rules", "url": "https://www.tpexpress.co.uk/help/delay-repay-compensation", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/transpennine-express", "verification": "live", "last_checked": "2026-09-30", "version": "85f5ef885a34", "page_url": "https://untap.money/open-data/rules#rail_operator-TP" }, { "id": "rail_operator/AW", "category": "rail_operator", "subject": "Transport for Wales", "code": "AW", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Advance tickets bought on the Transport for Wales website or app", "rules_note": null, "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://tfw.wales/help-and-contact/rail/delay-repay", "sources": [ { "name": "Transport for Wales: Delay Repay rules", "url": "https://tfw.wales/help-and-contact/rail/delay-repay", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/transport-for-wales", "verification": "live", "last_checked": "2026-09-30", "version": "998e01feebf6", "page_url": "https://untap.money/open-data/rules#rail_operator-AW" }, { "id": "rail_operator/LM", "category": "rail_operator", "subject": "West Midlands Railway", "code": "LM", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Advance Single tickets bought through a West Midlands Railway or London Northwestern account", "rules_note": "Every page returns a bot check and no archive copy was reachable. National scheme used; search snippets of this page and the DfT operator table (26 Feb 2026) agree", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://westmidlandsrailway.co.uk/about-us/delay-repay", "sources": [ { "name": "West Midlands Railway: Delay Repay rules", "url": "https://www.westmidlandsrailway.co.uk/about-us/delay-repay", "via": "unverified", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/west-midlands-railway", "verification": "unverified", "last_checked": "2026-09-30", "version": "414055d1ff7a", "page_url": "https://untap.money/open-data/rules#rail_operator-LM" }, { "id": "rail_operator/LN", "category": "rail_operator", "subject": "London Northwestern Railway", "code": "LN", "rule_type": "delay_repay", "summary": "Pays from 15 minutes late: 25% of the single fare from 15 minutes, 50% from 30, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR15", "threshold_minutes": 15, "tiers_single": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 15, "percent_of_single_fare": 25 }, { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Advance Single tickets bought through a London Northwestern or West Midlands Railway account", "rules_note": "Every page returns a bot check and no archive copy was reachable. National scheme used; a search snippet of this page agrees", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://londonnorthwesternrailway.co.uk/about-us/delay-repay", "sources": [ { "name": "London Northwestern Railway: Delay Repay rules", "url": "https://www.londonnorthwesternrailway.co.uk/about-us/delay-repay", "via": "unverified", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/london-northwestern-railway", "verification": "unverified", "last_checked": "2026-09-30", "version": "a0c7eadd15d0", "page_url": "https://untap.money/open-data/rules#rail_operator-LN" }, { "id": "rail_operator/XC", "category": "rail_operator", "subject": "CrossCountry", "code": "XC", "rule_type": "delay_repay", "summary": "Pays from 30 minutes late: 50% of the single fare from 30 minutes, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR30", "threshold_minutes": 30, "tiers_single": [ { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "none", "automatic_scope": null, "rules_note": "Live site blocked by Cloudflare; archive capture 22 Sep 2026. Either or both legs over two hours: full cost of the return", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://crosscountrytrains.co.uk/help-support/delay-repay", "sources": [ { "name": "CrossCountry: Delay Repay rules", "url": "https://web.archive.org/web/20260922150133/https://www.crosscountrytrains.co.uk/help-support/delay-repay", "via": "archive", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/crosscountry", "verification": "archive", "last_checked": "2026-09-30", "version": "7a2d9b839fd0", "page_url": "https://untap.money/open-data/rules#rail_operator-XC" }, { "id": "rail_operator/GR", "category": "rail_operator", "subject": "LNER", "code": "GR", "rule_type": "delay_repay", "summary": "Pays from 30 minutes late: 50% of the single fare from 30 minutes, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR30", "threshold_minutes": 30, "tiers_single": [ { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Advance tickets bought directly from LNER", "rules_note": "Also the April 2026 Passenger's Charter. Two Advance Singles bought as a round trip do not count as a return", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://lner.co.uk/support/delay-repay/", "sources": [ { "name": "LNER: Delay Repay rules", "url": "https://www.lner.co.uk/support/delay-repay/", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/lner", "verification": "live", "last_checked": "2026-09-30", "version": "c04615149a82", "page_url": "https://untap.money/open-data/rules#rail_operator-GR" }, { "id": "rail_operator/SR", "category": "rail_operator", "subject": "ScotRail", "code": "SR", "rule_type": "delay_repay", "summary": "Pays from 30 minutes late: 50% of the single fare from 30 minutes, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR30", "threshold_minutes": 30, "tiers_single": [ { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "none", "automatic_scope": null, "rules_note": "Live site returns a bot check; archive capture 22 Sep 2026. 2 hours or more: the cost of your single or return ticket", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://scotrail.co.uk/plan-your-journey/our-delay-repay-guarantee", "sources": [ { "name": "ScotRail: Delay Repay rules", "url": "https://web.archive.org/web/20260922150130/https://www.scotrail.co.uk/plan-your-journey/our-delay-repay-guarantee", "via": "archive", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/scotrail", "verification": "archive", "last_checked": "2026-09-30", "version": "8b73d7510b71", "page_url": "https://untap.money/open-data/rules#rail_operator-SR" }, { "id": "rail_operator/LD", "category": "rail_operator", "subject": "Lumo", "code": "LD", "rule_type": "delay_repay", "summary": "Pays from 30 minutes late: 50% of the single fare from 30 minutes, 100% from 60. On a return ticket, the most paid for one direction is half the return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR30", "threshold_minutes": 30, "tiers_single": [ { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "whole_return_fare_from_minutes": null, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "LumoFixed and LumoFlex Advance tickets bought on the Lumo website or app, with prior opt-in", "rules_note": "No 120-minute tier: 60+ pays 50% of a return. The customer charter (https://www.lumo.co.uk/help/customer-charter) agrees", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://lumo.co.uk/help/delay-repay", "sources": [ { "name": "Lumo: Delay Repay rules", "url": "https://www.lumo.co.uk/help/delay-repay", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/lumo", "verification": "live", "last_checked": "2026-09-30", "version": "9ee5d29885ec", "page_url": "https://untap.money/open-data/rules#rail_operator-LD" }, { "id": "rail_operator/HT", "category": "rail_operator", "subject": "Hull Trains", "code": "HT", "rule_type": "delay_repay", "summary": "Pays from 30 minutes late: 50% of the single fare from 30 minutes, 100% from 60. On a return ticket, the most paid for one direction is half the return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR30", "threshold_minutes": 30, "tiers_single": [ { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "whole_return_fare_from_minutes": null, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "none", "automatic_scope": null, "rules_note": "No 120-minute tier: 60+ pays 50% of a return. The 2026 Passengers' Charter agrees", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://delayrepay.hulltrains.co.uk/", "sources": [ { "name": "Hull Trains: Delay Repay rules", "url": "https://www.hulltrains.co.uk/support-and-contact/refunds-and-compensation", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/hull-trains", "verification": "live", "last_checked": "2026-09-30", "version": "127bb5bd87a4", "page_url": "https://untap.money/open-data/rules#rail_operator-HT" }, { "id": "rail_operator/CS", "category": "rail_operator", "subject": "Caledonian Sleeper", "code": "CS", "rule_type": "delay_repay", "summary": "Pays from 30 minutes late: 50% of the single fare from 30 minutes, 100% from 60. On a return ticket, one direction 120 minutes or more late pays the whole return fare. A cancelled journey is refunded at 100% of the single fare. Claim within 28 days on the operator’s own form.", "values": { "scheme": "DR30", "threshold_minutes": 30, "tiers_single": [ { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 } ], "tiers_return": [ { "from_minutes": 30, "percent_of_single_fare": 50 }, { "from_minutes": 60, "percent_of_single_fare": 100 }, { "from_minutes": 120, "percent_of_single_fare": 200 } ], "whole_return_fare_from_minutes": 120, "cancellation_percent_of_single_fare": 100, "claim_deadline_days": 28, "automatic_compensation": "one-click", "automatic_scope": "Tickets booked directly through sleeper.scot or the Guest Service Centre", "rules_note": "Guest Experience Charter (2019/20, still linked as current): 120+ is a full refund of the fare and Room Supplement on a National Rail return", "escalation": "Rail Ombudsman", "escalation_url": "https://www.railombudsman.org" }, "claim_url": "https://sleeper.scot/delay-repay-form/", "sources": [ { "name": "Caledonian Sleeper: Delay Repay rules", "url": "https://www.sleeper.scot/auxiliary/terms-and-conditions/", "via": "live", "checked": "2026-09-30" }, { "name": "National Rail Conditions of Travel (from 30 July 2026), Conditions 32 and 33", "url": "https://www.nationalrail.co.uk/NRCOT/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/train-delay-repay/caledonian-sleeper", "verification": "live", "last_checked": "2026-09-30", "version": "5eef449bffbc", "page_url": "https://untap.money/open-data/rules#rail_operator-CS" } ] }