{"name":"Untap rules: Delay Repay by train operator","description":"The Delay Repay rules Untap applies for 23 British train operators: the delay at which each starts paying, the share of the fare paid at each delay on single and return tickets, how many journeys each season ticket length is divided into, the claim deadline, the claim form, where each rule was checked, and whether the operator pays automatically, asks you to confirm a pre-filled claim, or needs a manual claim.","url":"https://untap.money/open-data#delay-repay-operators","guide":"https://untap.money/guides/train-delay-repay","licence":"https://creativecommons.org/licenses/by/4.0/","publisher":"Untap","date_published":"2026-04-15","last_changed":"2026-10-05","csv":"https://untap.money/open-data/rules/delay-repay-operators.csv","json":"https://untap.money/open-data/rules/delay-repay-operators.json","sources":[{"name":"Each operator’s own Delay Repay pages, linked per row","url":"https://untap.money/guides/train-delay-repay"},{"name":"National Rail Conditions of Travel","url":"https://www.nationalrail.co.uk/NRCOT/"}],"columns":[{"name":"toc_code","description":"Two-letter operator code used in National Rail data"},{"name":"operator","description":"Operator name"},{"name":"scheme","description":"DR15 pays from 15 minutes late, DR30 from 30 minutes"},{"name":"threshold_minutes","description":"Delay at your destination, in minutes, at which the operator starts paying"},{"name":"single_pct_at_15_min","description":"Single ticket: percent of the fare paid for a delay of 15 minutes, until the next boundary. 0 means nothing is paid"},{"name":"return_pct_at_15_min","description":"Return ticket: percent of the single fare (half the return) paid when one direction is 15 minutes late, until the next boundary. 200 means the whole return fare"},{"name":"single_pct_at_30_min","description":"Single ticket: percent of the fare paid for a delay of 30 minutes, until the next boundary. 0 means nothing is paid"},{"name":"return_pct_at_30_min","description":"Return ticket: percent of the single fare (half the return) paid when one direction is 30 minutes late, until the next boundary. 200 means the whole return fare"},{"name":"single_pct_at_60_min","description":"Single ticket: percent of the fare paid for a delay of 60 minutes, until the next boundary. 0 means nothing is paid"},{"name":"return_pct_at_60_min","description":"Return ticket: percent of the single fare (half the return) paid when one direction is 60 minutes late, until the next boundary. 200 means the whole return fare"},{"name":"single_pct_at_120_min","description":"Single ticket: percent of the fare paid for a delay of 120 minutes, until the next boundary. 0 means nothing is paid"},{"name":"return_pct_at_120_min","description":"Return ticket: percent of the single fare (half the return) paid when one direction is 120 minutes late, until the next boundary. 200 means the whole return fare"},{"name":"tiers_single","description":"Single ticket tiers in one field, as minutes:percent pairs separated by semicolons"},{"name":"tiers_return","description":"Return ticket tiers in one field, as minutes:percent of the single fare, separated by semicolons"},{"name":"claim_deadline_days","description":"Days after travel within which the claim must be made"},{"name":"claim_form_url","description":"The operator’s own Delay Repay claim page"},{"name":"rules_source_url","description":"The page the payout rules were read from"},{"name":"rules_source_type","description":"operator_page (read on the operator’s site), operator_page_archived (read from an archived copy) or unverified (could not be read, so the national scheme is used)"},{"name":"rules_checked","description":"Date the payout rules were last checked against that source"},{"name":"rules_note","description":"Anything specific about how the rules were read"},{"name":"automatic_compensation","description":"automatic (paid with no action), one-click (the claim is pre-filled and you confirm it), none (manual claims only) or unverified (sources conflict)"},{"name":"automatic_scope","description":"Which tickets the automatic or one-click scheme covers. Empty where there is none"},{"name":"automatic_status_checked","description":"Date the automatic compensation status was last checked against the operator’s own pages"},{"name":"season_journeys_weekly","description":"Single journeys the operator divides a weekly season ticket into. Delay Repay pays the tier percentage of the season price divided by this number. Empty where the operator does not publish it or it has not been read"},{"name":"season_journeys_monthly","description":"Single journeys the operator divides a monthly season ticket into. Delay Repay pays the tier percentage of the season price divided by this number. Empty where the operator does not publish it or it has not been read"},{"name":"season_journeys_quarterly","description":"Single journeys the operator divides a quarterly season ticket into. Delay Repay pays the tier percentage of the season price divided by this number. Empty where the operator does not publish it or it has not been read"},{"name":"season_journeys_six_monthly","description":"Single journeys the operator divides a six-month season ticket into. Delay Repay pays the tier percentage of the season price divided by this number. Empty where the operator does not publish it or it has not been read"},{"name":"season_journeys_annual","description":"Single journeys the operator divides a annual season ticket into. Delay Repay pays the tier percentage of the season price divided by this number. Empty where the operator does not publish it or it has not been read"},{"name":"season_journeys_flexi","description":"Single journeys the operator divides a flexi season ticket into. Delay Repay pays the tier percentage of the season price divided by this number. Empty where the operator does not publish it or it has not been read"},{"name":"season_at_120_min","description":"What a season ticket holder is paid for 120 minutes or more: two_journeys (a full day of travel) or one_journey. Empty where the season rules have not been read"},{"name":"season_source_url","description":"The page the season ticket journey counts were read from"},{"name":"season_source_type","description":"operator_page or operator_page_archived. Empty where not read"},{"name":"season_checked","description":"Date the season ticket rules were last checked against that source"},{"name":"season_note","description":"What the operator’s page says about season tickets, in short"},{"name":"guide_url","description":"Untap’s page for this operator"}],"rows":[{"toc_code":"VT","operator":"Avanti West Coast","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://avantiwestcoast.co.uk/help-and-support/delay-repay","rules_source_url":"https://www.avantiwestcoast.co.uk/help-and-support/delay-repay","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"Table row: 120 or more, 100% on single, return and season","automatic_compensation":"one-click","automatic_scope":"Advance tickets bought directly from Avanti, opt-in","automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":120,"season_journeys_six_monthly":240,"season_journeys_annual":464,"season_journeys_flexi":null,"season_at_120_min":"one_journey","season_source_url":"https://www.avantiwestcoast.co.uk/help-and-support/delay-repay","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Annual 464, six-month 240, quarterly 120, monthly 40, weekly 10 single journeys. The season column pays 100% at 120 minutes or more, the same as 60 to 119. No flexi season listed","guide_url":"https://untap.money/guides/train-delay-repay/avanti-west-coast"},{"toc_code":"CC","operator":"c2c","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://c2c-online.co.uk/help-feedback/delay-repay/","rules_source_url":"https://www.c2c-online.co.uk/help_centre/compensation/how-much-automatic-delay-repay-compensation-will-i-receive/","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"120+ pays 100% of the cost of your return journey. The automatic Smartcard scheme also pays 3p a minute for 2 to 14 minutes, not modelled","automatic_compensation":"automatic","automatic_scope":"c2c Smartcard only","automatic_status_checked":"2026-07-31","season_journeys_weekly":null,"season_journeys_monthly":null,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":null,"season_journeys_flexi":null,"season_at_120_min":null,"season_source_url":null,"season_source_type":null,"season_checked":null,"season_note":null,"guide_url":"https://untap.money/guides/train-delay-repay/c2c"},{"toc_code":"CS","operator":"Caledonian Sleeper","scheme":"DR30","threshold_minutes":30,"single_pct_at_15_min":0,"return_pct_at_15_min":0,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"30:50;60:100","tiers_return":"30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://sleeper.scot/delay-repay-form/","rules_source_url":"https://www.sleeper.scot/auxiliary/terms-and-conditions/","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"Guest Experience Charter (2019/20, still linked as current): 120+ is a full refund of the fare and Room Supplement on a National Rail return","automatic_compensation":"one-click","automatic_scope":"Tickets booked directly through sleeper.scot or the Guest Service Centre","automatic_status_checked":"2026-07-31","season_journeys_weekly":null,"season_journeys_monthly":null,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":null,"season_journeys_flexi":null,"season_at_120_min":null,"season_source_url":null,"season_source_type":null,"season_checked":null,"season_note":null,"guide_url":"https://untap.money/guides/train-delay-repay/caledonian-sleeper"},{"toc_code":"CH","operator":"Chiltern Railways","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://chilternrailways.delayrepaycompensation.com/","rules_source_url":"https://www.chilternrailways.co.uk/compensation","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":null,"automatic_compensation":"unverified","automatic_scope":null,"automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":120,"season_journeys_six_monthly":null,"season_journeys_annual":464,"season_journeys_flexi":16,"season_at_120_min":"two_journeys","season_source_url":"https://www.chilternrailways.co.uk/compensation","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Annual 1/464, quarterly 1/120, monthly 1/40, flexi 1/16, weekly 1/10 of the price. 120 minutes or longer: 100% of return journey cost","guide_url":"https://untap.money/guides/train-delay-repay/chiltern-railways"},{"toc_code":"XC","operator":"CrossCountry","scheme":"DR30","threshold_minutes":30,"single_pct_at_15_min":0,"return_pct_at_15_min":0,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"30:50;60:100","tiers_return":"30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://crosscountrytrains.co.uk/help-support/delay-repay","rules_source_url":"https://web.archive.org/web/20260922150133/https://www.crosscountrytrains.co.uk/help-support/delay-repay","rules_source_type":"operator_page_archived","rules_checked":"2026-09-30","rules_note":"Live site blocked by Cloudflare; archive capture 22 Sep 2026. Either or both legs over two hours: full cost of the return","automatic_compensation":"none","automatic_scope":null,"automatic_status_checked":"2026-07-31","season_journeys_weekly":null,"season_journeys_monthly":null,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":null,"season_journeys_flexi":null,"season_at_120_min":null,"season_source_url":null,"season_source_type":null,"season_checked":null,"season_note":null,"guide_url":"https://untap.money/guides/train-delay-repay/crosscountry"},{"toc_code":"EM","operator":"East Midlands Railway","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://www.eastmidlandsrailway.co.uk/delay-repay","rules_source_url":"https://web.archive.org/web/20260922150144/https://www.eastmidlandsrailway.co.uk/delay-repay","rules_source_type":"operator_page_archived","rules_checked":"2026-09-30","rules_note":"Live site returns a bot check; archive capture 22 Sep 2026","automatic_compensation":"none","automatic_scope":null,"automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":464,"season_journeys_flexi":null,"season_at_120_min":"two_journeys","season_source_url":"https://web.archive.org/web/20260922150144/https://www.eastmidlandsrailway.co.uk/delay-repay","season_source_type":"operator_page_archived","season_checked":"2026-10-05","season_note":"Archive capture 22 Sep 2026. Weekly divided by 40, 20, 10 and 5 for the four tiers; monthly by 160, 80, 40, 20; annual by 1,856, 928, 464, 232. No flexi or quarterly divisor listed","guide_url":"https://untap.money/guides/train-delay-repay/east-midlands-railway"},{"toc_code":"GX","operator":"Gatwick Express","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://www.gatwickexpress.com/help-and-support/delay-repay-compensation","rules_source_url":"https://www.gatwickexpress.com/help-and-support/delay-repay-compensation","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"One 120-minute claim per day, and one per open return","automatic_compensation":"one-click","automatic_scope":"Key smartcard only","automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":120,"season_journeys_six_monthly":240,"season_journeys_annual":464,"season_journeys_flexi":null,"season_at_120_min":"two_journeys","season_source_url":"https://www.gatwickexpress.com/help-and-support/delay-repay-compensation","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Annual 464, six-monthly 240, quarterly 120, monthly 40, weekly 10 single journeys. 120+ minutes: 100% of the cost of a return journey. No flexi divisor listed","guide_url":"https://untap.money/guides/train-delay-repay/gatwick-express"},{"toc_code":"GN","operator":"Great Northern","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://www.greatnorthernrail.com/help-and-support/delay-repay-compensation","rules_source_url":"https://www.greatnorthernrail.com/help-and-support/delay-repay-compensation","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"One 120-minute claim per day, and one per open return","automatic_compensation":"one-click","automatic_scope":"Key smartcard only, but all ticket types held on it","automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":120,"season_journeys_six_monthly":240,"season_journeys_annual":464,"season_journeys_flexi":16,"season_at_120_min":"two_journeys","season_source_url":"https://www.greatnorthernrail.com/help-and-support/delay-repay-compensation","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Annual 464, six-monthly 240, quarterly 120, monthly 40, weekly 10 single journeys; flexi divided by 16. 120+ minutes: a return journey (a full day of travel); flexi 2 single journeys","guide_url":"https://untap.money/guides/train-delay-repay/great-northern"},{"toc_code":"GW","operator":"Great Western Railway","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://gwr.com/help-and-support/refunds-and-compensation/delay-repay","rules_source_url":"https://www.gwr.com/help-and-support/refunds-and-compensation/delay-repay","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"Top row is worded \"Over 120 minutes\" after a 60 to 119 row, so exactly 120 is treated as the top tier","automatic_compensation":"one-click","automatic_scope":"Advance tickets bought on GWR.com, GWR smartcard seasons, and Touch pay-as-you-go around Bristol","automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":464,"season_journeys_flexi":16,"season_at_120_min":"two_journeys","season_source_url":"https://www.gwr.com/help-and-support/refunds-and-compensation/delay-repay","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Weekly 1/10, flexi 1/16, monthly 1/40, annual 1/464 of the price. Over 120 minutes: 200% of the cost of a journey","guide_url":"https://untap.money/guides/train-delay-repay/great-western-railway"},{"toc_code":"LE","operator":"Greater Anglia","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://greateranglia.co.uk/about-us/our-performance/delay-repay","rules_source_url":"https://web.archive.org/web/20251230093647/https://www.greateranglia.co.uk/about-us/our-performance/delay-repay","rules_source_type":"operator_page_archived","rules_checked":"2026-09-30","rules_note":"Live site returns a bot check; latest archive capture 30 Dec 2025. Search snippets of the live page carry the same wording","automatic_compensation":"none","automatic_scope":null,"automatic_status_checked":"2026-07-31","season_journeys_weekly":null,"season_journeys_monthly":null,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":null,"season_journeys_flexi":null,"season_at_120_min":null,"season_source_url":null,"season_source_type":null,"season_checked":null,"season_note":null,"guide_url":"https://untap.money/guides/train-delay-repay/greater-anglia"},{"toc_code":"HT","operator":"Hull Trains","scheme":"DR30","threshold_minutes":30,"single_pct_at_15_min":0,"return_pct_at_15_min":0,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":100,"tiers_single":"30:50;60:100","tiers_return":"30:50;60:100","claim_deadline_days":28,"claim_form_url":"https://delayrepay.hulltrains.co.uk/","rules_source_url":"https://www.hulltrains.co.uk/support-and-contact/refunds-and-compensation","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"No 120-minute tier: 60+ pays 50% of a return. The 2026 Passengers' Charter agrees","automatic_compensation":"none","automatic_scope":null,"automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":120,"season_journeys_six_monthly":null,"season_journeys_annual":464,"season_journeys_flexi":null,"season_at_120_min":"one_journey","season_source_url":"https://www.hulltrains.co.uk/support-and-contact/refunds-and-compensation","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Divisor table: weekly 20 and 10, monthly 80 and 40, quarterly 240 and 120, annual 928 and 464, for 30 to 59 and above 60 minutes. Worked example: £3,840 annual, 45 minutes late, £3,840 ÷ 928 = £4.14","guide_url":"https://untap.money/guides/train-delay-repay/hull-trains"},{"toc_code":"GR","operator":"LNER","scheme":"DR30","threshold_minutes":30,"single_pct_at_15_min":0,"return_pct_at_15_min":0,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"30:50;60:100","tiers_return":"30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://lner.co.uk/support/delay-repay/","rules_source_url":"https://www.lner.co.uk/support/delay-repay/","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"Also the April 2026 Passenger's Charter. Two Advance Singles bought as a round trip do not count as a return","automatic_compensation":"one-click","automatic_scope":"Advance tickets bought directly from LNER","automatic_status_checked":"2026-07-31","season_journeys_weekly":null,"season_journeys_monthly":null,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":null,"season_journeys_flexi":null,"season_at_120_min":null,"season_source_url":null,"season_source_type":null,"season_checked":null,"season_note":null,"guide_url":"https://untap.money/guides/train-delay-repay/lner"},{"toc_code":"LN","operator":"London Northwestern Railway","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://londonnorthwesternrailway.co.uk/about-us/delay-repay","rules_source_url":"https://www.londonnorthwesternrailway.co.uk/about-us/delay-repay","rules_source_type":"unverified","rules_checked":"2026-09-30","rules_note":"Every page returns a bot check and no archive copy was reachable. National scheme used; a search snippet of this page agrees","automatic_compensation":"one-click","automatic_scope":"Advance Single tickets bought through a London Northwestern or West Midlands Railway account","automatic_status_checked":"2026-07-31","season_journeys_weekly":null,"season_journeys_monthly":null,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":null,"season_journeys_flexi":null,"season_at_120_min":null,"season_source_url":null,"season_source_type":null,"season_checked":null,"season_note":null,"guide_url":"https://untap.money/guides/train-delay-repay/london-northwestern-railway"},{"toc_code":"LD","operator":"Lumo","scheme":"DR30","threshold_minutes":30,"single_pct_at_15_min":0,"return_pct_at_15_min":0,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":100,"tiers_single":"30:50;60:100","tiers_return":"30:50;60:100","claim_deadline_days":28,"claim_form_url":"https://lumo.co.uk/help/delay-repay","rules_source_url":"https://www.lumo.co.uk/help/delay-repay","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"No 120-minute tier: 60+ pays 50% of a return. The customer charter (https://www.lumo.co.uk/help/customer-charter) agrees","automatic_compensation":"one-click","automatic_scope":"LumoFixed and LumoFlex Advance tickets bought on the Lumo website or app, with prior opt-in","automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":120,"season_journeys_six_monthly":null,"season_journeys_annual":464,"season_journeys_flexi":null,"season_at_120_min":"one_journey","season_source_url":"https://www.lumo.co.uk/help/delay-repay","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Divisor table: weekly 20 and 10, monthly 80 and 40, quarterly 240 and 120, annual 928 and 464, for 30 to 59 and above 60 minutes. No higher tier","guide_url":"https://untap.money/guides/train-delay-repay/lumo"},{"toc_code":"NT","operator":"Northern Trains","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://delayrepay.northernrailway.co.uk/","rules_source_url":"https://help.northernrailway.co.uk/s/article/Delay-Repay","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"Top row is worded \"Over 120 Minutes\"; exactly 120 treated as the top tier. Season tickets at 120+ pay one journey, not two","automatic_compensation":"one-click","automatic_scope":"Advance tickets bought directly from Northern","automatic_status_checked":"2026-07-31","season_journeys_weekly":null,"season_journeys_monthly":null,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":null,"season_journeys_flexi":null,"season_at_120_min":null,"season_source_url":null,"season_source_type":null,"season_checked":null,"season_note":null,"guide_url":"https://untap.money/guides/train-delay-repay/northern"},{"toc_code":"SR","operator":"ScotRail","scheme":"DR30","threshold_minutes":30,"single_pct_at_15_min":0,"return_pct_at_15_min":0,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"30:50;60:100","tiers_return":"30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://scotrail.co.uk/plan-your-journey/our-delay-repay-guarantee","rules_source_url":"https://web.archive.org/web/20260922150130/https://www.scotrail.co.uk/plan-your-journey/our-delay-repay-guarantee","rules_source_type":"operator_page_archived","rules_checked":"2026-09-30","rules_note":"Live site returns a bot check; archive capture 22 Sep 2026. 2 hours or more: the cost of your single or return ticket","automatic_compensation":"none","automatic_scope":null,"automatic_status_checked":"2026-07-31","season_journeys_weekly":null,"season_journeys_monthly":null,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":null,"season_journeys_flexi":null,"season_at_120_min":null,"season_source_url":null,"season_source_type":null,"season_checked":null,"season_note":null,"guide_url":"https://untap.money/guides/train-delay-repay/scotrail"},{"toc_code":"SW","operator":"South Western Railway","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://southwesternrailway.com/contact-and-help/delay-repay","rules_source_url":"https://southwesternrailway.com/contact-and-help/delay-repay","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":null,"automatic_compensation":"one-click","automatic_scope":"Touch Smartcard and Advance tickets bought on the SWR site","automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":464,"season_journeys_flexi":16,"season_at_120_min":"two_journeys","season_source_url":"https://southwesternrailway.com/contact-and-help/delay-repay","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Weekly 1/10, flexi 1/16, monthly 1/40, annual 1/464 of the price. Season table is in percent of a return journey (12.5%, 25%, 50%, 100%), never more than two single journeys","guide_url":"https://untap.money/guides/train-delay-repay/south-western-railway"},{"toc_code":"SE","operator":"Southeastern","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://delayrepay.southeasternrailway.co.uk/","rules_source_url":"https://www.southeasternrailway.co.uk/help/support/faqs/refunds/delay-repay","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":null,"automatic_compensation":"one-click","automatic_scope":"Key smartcard, eTickets and Advance tickets bought direct","automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":120,"season_journeys_six_monthly":null,"season_journeys_annual":464,"season_journeys_flexi":16,"season_at_120_min":"two_journeys","season_source_url":"https://www.southeasternrailway.co.uk/help/support/faqs/refunds/delay-repay","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Ticket price divided by 16 (flexi), 10 (weekly), 40 (monthly), 120 (quarterly) or 464 (annual) gives the journey rate. 2 hours or more: the return journey rate","guide_url":"https://untap.money/guides/train-delay-repay/southeastern"},{"toc_code":"SN","operator":"Southern","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://www.southernrailway.com/help-and-support/delay-repay-compensation","rules_source_url":"https://www.southernrailway.com/help-and-support/delay-repay-compensation","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"One 120-minute claim per day, and one per open return","automatic_compensation":"one-click","automatic_scope":"Key smartcard only, but all ticket types held on it","automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":120,"season_journeys_six_monthly":240,"season_journeys_annual":464,"season_journeys_flexi":16,"season_at_120_min":"two_journeys","season_source_url":"https://www.southernrailway.com/help-and-support/delay-repay-compensation","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Annual 464, six-monthly 240, quarterly 120, monthly 40, weekly 10 single journeys; flexi divided by 16. 120+ minutes: a return journey (a full day of travel); flexi 2 single journeys","guide_url":"https://untap.money/guides/train-delay-repay/southern"},{"toc_code":"TL","operator":"Thameslink","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://www.thameslinkrailway.com/help-and-support/delay-repay","rules_source_url":"https://www.thameslinkrailway.com/help-and-support/delay-repay","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"One 120-minute claim per day, and one per open return","automatic_compensation":"one-click","automatic_scope":"Key smartcard only, but all ticket types held on it","automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":120,"season_journeys_six_monthly":240,"season_journeys_annual":464,"season_journeys_flexi":16,"season_at_120_min":"two_journeys","season_source_url":"https://www.thameslinkrailway.com/help-and-support/delay-repay","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Annual 464, six-monthly 240, quarterly 120, monthly 40, weekly 10 single journeys; flexi divided by 16. 120+ minutes: a return journey (a full day of travel); flexi 2 single journeys","guide_url":"https://untap.money/guides/train-delay-repay/thameslink"},{"toc_code":"TP","operator":"TransPennine Express","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://delayrepay.tpexpress.co.uk/","rules_source_url":"https://www.tpexpress.co.uk/help/delay-repay-compensation","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":"Return at 120+: both portions, not just one way","automatic_compensation":"one-click","automatic_scope":"Advance tickets bought directly from TransPennine","automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":120,"season_journeys_six_monthly":null,"season_journeys_annual":464,"season_journeys_flexi":null,"season_at_120_min":"two_journeys","season_source_url":"https://www.tpexpress.co.uk/help/delay-repay-compensation","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Divisor table: weekly 40, 20, 10, 5; monthly 160, 80, 40, 20; quarterly 480, 240, 120, 60; annual 1,856, 928, 464, 232. No flexi divisor listed","guide_url":"https://untap.money/guides/train-delay-repay/transpennine-express"},{"toc_code":"AW","operator":"Transport for Wales","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://tfw.wales/help-and-contact/rail/delay-repay","rules_source_url":"https://tfw.wales/help-and-contact/rail/delay-repay","rules_source_type":"operator_page","rules_checked":"2026-09-30","rules_note":null,"automatic_compensation":"one-click","automatic_scope":"Advance tickets bought on the Transport for Wales website or app","automatic_status_checked":"2026-07-31","season_journeys_weekly":10,"season_journeys_monthly":40,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":464,"season_journeys_flexi":null,"season_at_120_min":"one_journey","season_source_url":"https://tfw.wales/help-and-contact/rail/delay-repay","season_source_type":"operator_page","season_checked":"2026-10-05","season_note":"Annual divided by 464, monthly by 40, weekly by 10, at most two claims a day. The page does not say what 120 minutes pays a season holder, so one journey is used","guide_url":"https://untap.money/guides/train-delay-repay/transport-for-wales"},{"toc_code":"LM","operator":"West Midlands Railway","scheme":"DR15","threshold_minutes":15,"single_pct_at_15_min":25,"return_pct_at_15_min":25,"single_pct_at_30_min":50,"return_pct_at_30_min":50,"single_pct_at_60_min":100,"return_pct_at_60_min":100,"single_pct_at_120_min":100,"return_pct_at_120_min":200,"tiers_single":"15:25;30:50;60:100","tiers_return":"15:25;30:50;60:100;120:200","claim_deadline_days":28,"claim_form_url":"https://westmidlandsrailway.co.uk/about-us/delay-repay","rules_source_url":"https://www.westmidlandsrailway.co.uk/about-us/delay-repay","rules_source_type":"unverified","rules_checked":"2026-09-30","rules_note":"Every page returns a bot check and no archive copy was reachable. National scheme used; search snippets of this page and the DfT operator table (26 Feb 2026) agree","automatic_compensation":"one-click","automatic_scope":"Advance Single tickets bought through a West Midlands Railway or London Northwestern account","automatic_status_checked":"2026-07-31","season_journeys_weekly":null,"season_journeys_monthly":null,"season_journeys_quarterly":null,"season_journeys_six_monthly":null,"season_journeys_annual":null,"season_journeys_flexi":null,"season_at_120_min":null,"season_source_url":null,"season_source_type":null,"season_checked":null,"season_note":null,"guide_url":"https://untap.money/guides/train-delay-repay/west-midlands-railway"}]}