{ "name": "Untap UK claims rules: Delay Repay, UK261 and EU261, TfL refunds and dispute schemes: Airlines", "description": "Where to claim UK261 and EU261 compensation from each airline, whether the claim page is verified, and the dispute scheme a refused claim goes to", "url": "https://untap.money/open-data/rules", "version": "2026-10-05.65c95941", "date_published": "2026-10-05", "last_changed": "2026-10-04", "licence": { "name": "Creative Commons Attribution 4.0 International", "short": "CC BY 4.0", "url": "https://creativecommons.org/licenses/by/4.0/" }, "attribution": "Untap", "citation": "Untap (2026). Untap UK claims rules: Delay Repay, UK261 and EU261, TfL refunds and dispute schemes. Version 2026-10-05.65c95941. Licensed under CC BY 4.0. https://untap.money/open-data/rules", "publisher": { "name": "Untap", "url": "https://untap.money", "email": "contact@untap.money" }, "changelog": { "page": "https://untap.money/open-data/changelog", "feed": "https://untap.money/open-data/changelog.xml", "json": "https://untap.money/open-data/rules/changelog.json" }, "files": { "json": "https://untap.money/open-data/rules.json", "csv": "https://untap.money/open-data/rules.csv", "categories": { "rail_operator": { "json": "https://untap.money/open-data/rules/rail-operators.json", "csv": "https://untap.money/open-data/rules/rail-operators.csv" }, "airline": { "json": "https://untap.money/open-data/rules/airlines.json", "csv": "https://untap.money/open-data/rules/airlines.csv" }, "tfl": { "json": "https://untap.money/open-data/rules/tfl.json", "csv": "https://untap.money/open-data/rules/tfl.csv" }, "scheme": { "json": "https://untap.money/open-data/rules/schemes.json", "csv": "https://untap.money/open-data/rules/schemes.csv" } } }, "record_count": 34, "counts_by_category": { "airline": 34 }, "notes": [ "last_checked is the oldest date among a record’s sources. verification is the weakest way a load-bearing source was read: statute, live, archive, untap_guide, search_snippet, unverified or untap_practice.", "version changes only when a rule’s values, claim URL or sources change. Re-checking a source does not change it.", "These are the rules Untap applies. Before relying on one, check it with the company or regulator named in its sources." ], "records": [ { "id": "airline/BA", "category": "airline", "subject": "British Airways", "code": "BA", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to CEDR (Centre for Effective Dispute Resolution).", "values": { "country": "GB", "jurisdiction": "UK", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.britishairways.com/content/information/help-and-contacts/complaints-and-claims", "contact_url_verified": true, "adr_scheme": "CEDR", "adr_scheme_url": "https://www.cedr-assist.com/consumer/aviation/overview/", "escalation": "CEDR (cedr-assist.com), whose decision binds the airline if you accept it", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.britishairways.com/travel/feedbackclaims/public", "sources": [ { "name": "British Airways: delayed or cancelled flights (archive, 7 Aug 2026)", "url": "https://web.archive.org/web/20260807024103/https://www.britishairways.com/content/information/delayed-or-cancelled-flights", "via": "archive", "checked": "2026-10-04" }, { "name": "British Airways: complaints and claims (archive, 1 Oct 2026)", "url": "https://web.archive.org/web/20261001103456/https://www.britishairways.com/content/information/help-and-contacts/complaints-and-claims", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "2818c7543023", "page_url": "https://untap.money/open-data/rules#airline-BA" }, { "id": "airline/U2", "category": "airline", "subject": "easyJet", "code": "U2", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to AviationADR.", "values": { "country": "GB", "jurisdiction": "UK", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.easyjet.com/en/help-centre/contact/contact-us", "contact_url_verified": true, "adr_scheme": "AviationADR", "adr_scheme_url": "https://www.aviationadr.org.uk/", "escalation": "AviationADR (aviationadr.org.uk), whose decision binds the airline if you accept it", "airline_time_limit": null, "response_time": null, "form_fields": [ "Booking reference (starts with E or K)", "Flight number (numbers only; the original number if rebooked)", "Original date of the flight", "Reason for the claim: delayed, cancelled or denied boarding (a diverted flight counts as delayed)", "Departure and arrival airports", "Claimant’s first and last name as booked", "Home address and country of residence", "Email address, which has to match the booking", "Mobile number with country code, which has to match the booking", "Whether the claimant made the original booking", "Country of the bank account and payment currency", "Other passengers on the same booking being claimed for", "Supporting documents (optional, under 5 MB)" ] }, "claim_url": "https://www.easyjet.com/claim/en/eu261", "sources": [ { "name": "easyJet: Compensation Claims Portal", "url": "https://www.easyjet.com/claim/en/eu261", "via": "live", "checked": "2026-10-04" }, { "name": "easyJet: delays and cancellations", "url": "https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "270e3fbfea15", "page_url": "https://untap.money/open-data/rules#airline-U2" }, { "id": "airline/LS", "category": "airline", "subject": "Jet2", "code": "LS", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "GB", "jurisdiction": "UK", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.jet2.com/contact-us", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the Civil Aviation Authority’s Passenger Advice and Complaints Team (caa.co.uk). The airline is in no dispute scheme, and the authority’s view does not bind it", "airline_time_limit": null, "response_time": "Jet2 says it aims to contact the passenger within 28 days.", "form_fields": [ "Booking reference", "Passenger name as it appears on the passport", "Full home address", "Flight number, date and route", "Whether booked as Jet2.com flight-only, Jet2holidays or through another tour operator" ] }, "claim_url": "https://www.jet2.com/delays-and-disruptions", "sources": [ { "name": "Jet2: submit a claim (archive, 29 Apr 2026)", "url": "https://web.archive.org/web/20260429164027/https://www.jet2.com/delays-and-cancellations/submit-a-claim", "via": "archive", "checked": "2026-10-04" }, { "name": "Jet2: delays and cancellations (archive, 7 Nov 2025)", "url": "https://web.archive.org/web/20251107195833/https://www.jet2.com/en/delays-and-cancellations", "via": "archive", "checked": "2026-10-04" }, { "name": "Jet2: guidance for customers", "url": "https://app.jet2.com/-/media/Jet2/Flights/pdf/Customer-guidance/GFC-Guidance-for-Customers-EN.pdf", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "d5ef8ccba37c", "page_url": "https://untap.money/open-data/rules#airline-LS" }, { "id": "airline/BY", "category": "airline", "subject": "TUI Airways", "code": "BY", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to AviationADR.", "values": { "country": "GB", "jurisdiction": "UK", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.tui.co.uk/destinations/contact-us", "contact_url_verified": true, "adr_scheme": "AviationADR", "adr_scheme_url": "https://www.aviationadr.org.uk/", "escalation": "AviationADR (aviationadr.org.uk), whose decision binds the airline if you accept it", "airline_time_limit": null, "response_time": "TUI sends an automatic acknowledgement, then no updates until its final response, which it says comes within 56 days.", "form_fields": [ "Where the holiday or flight was booked", "Delayed TUI flight number", "Scheduled departure date", "Scheduled departure and arrival airports", "TUI booking reference", "Title, name as on the booking confirmation and date of birth", "Mobile number", "Email address, which has to match the booking", "Other passengers on the booking (up to 20 including the claimant)", "Country of home address and of the bank account (UK or Republic of Ireland)" ] }, "claim_url": "https://www.tui.co.uk/destinations/contact-us/flight-delays", "sources": [ { "name": "TUI: flight delay claim", "url": "https://www.tui.co.uk/destinations/contact-us/flight-delays", "via": "live", "checked": "2026-10-04" }, { "name": "TUI: how do I claim my flight delay compensation", "url": "https://www.tui.co.uk/destinations/faq/airport-flights-and-luggage/feedback-on-your-flight-and-airport-experience/how-do-i-claim-my-flight-delay-compensation", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "b58ffec5777d", "page_url": "https://untap.money/open-data/rules#airline-BY" }, { "id": "airline/VS", "category": "airline", "subject": "Virgin Atlantic", "code": "VS", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to AviationADR.", "values": { "country": "GB", "jurisdiction": "UK", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://help.virginatlantic.com/gb/en/contact-forms.html", "contact_url_verified": true, "adr_scheme": "AviationADR", "adr_scheme_url": "https://www.aviationadr.org.uk/", "escalation": "AviationADR (aviationadr.org.uk), whose decision binds the airline if you accept it", "airline_time_limit": null, "response_time": null, "form_fields": [ "Title, first name, last name and date of birth", "Flying Club number (optional)", "Email address, entered twice", "Booking reference (6 characters)", "Flight number, departure and arrival airports, original date of travel", "Confirmation that the flight was delayed or cancelled", "Postal address", "How to be paid and payment currency", "Other passengers being claimed for", "Declarations, including permission from the other passengers" ] }, "claim_url": "https://help.virginatlantic.com/gb/en/contact-forms.html?webform=feedback--i-need-to-claim-compensation-due-to-a-delay-or-cancelled-flight", "sources": [ { "name": "Virgin Atlantic: compensation claim form", "url": "https://help.virginatlantic.com/gb/en/contact-forms.html?webform=feedback--i-need-to-claim-compensation-due-to-a-delay-or-cancelled-flight", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "99e9a00a92eb", "page_url": "https://untap.money/open-data/rules#airline-VS" }, { "id": "airline/LM", "category": "airline", "subject": "Loganair", "code": "LM", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "GB", "jurisdiction": "UK", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.loganair.co.uk/contactus/", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the Civil Aviation Authority’s Passenger Advice and Complaints Team (caa.co.uk). The airline is in no dispute scheme, and the authority’s view does not bind it", "airline_time_limit": null, "response_time": "Loganair asks for up to 28 days to respond, or a shorter period where the law sets one.", "form_fields": [] }, "claim_url": "https://loganaircrcc.zendesk.com/hc/en-gb/requests/new?ticket_form_id=360003017438", "sources": [ { "name": "Loganair: compensation", "url": "https://www.loganair.co.uk/helpcentre/compensation/", "via": "live", "checked": "2026-10-04" }, { "name": "Loganair help centre request form (archive, 13 Nov 2025)", "url": "https://web.archive.org/web/20251113124308/https://loganaircrcc.zendesk.com/hc/en-gb/requests/new?ticket_form_id=360003099678", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "7fa5eb09d619", "page_url": "https://untap.money/open-data/rules#airline-LM" }, { "id": "airline/FR", "category": "airline", "subject": "Ryanair", "code": "FR", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to AviationADR.", "values": { "country": "IE", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.ryanair.com/gb/en/r/help/contact-us", "contact_url_verified": true, "adr_scheme": "AviationADR", "adr_scheme_url": "https://www.aviationadr.org.uk/", "escalation": "AviationADR (aviationadr.org.uk) if it covers your route, or the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.ryanair.com/gb/en/myryanair/requests/new/eu-261", "sources": [ { "name": "Ryanair: beware of claims chasers (archive, 15 Oct 2025)", "url": "https://web.archive.org/web/20251015143620/https://help.ryanair.com/hc/en-ie/articles/12890736320529-Beware-of-claims-chasers", "via": "archive", "checked": "2026-10-04" }, { "name": "Ryanair: EU 261 passenger rights (archive, 2 Mar 2026)", "url": "https://web.archive.org/web/20260302100646/https://help.ryanair.com/hc/en-ie/sections/12488602662545-EU-261-Passenger-Rights", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "c80d8abc115a", "page_url": "https://untap.money/open-data/rules#airline-FR" }, { "id": "airline/W6", "category": "airline", "subject": "Wizz Air", "code": "W6", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to AviationADR.", "values": { "country": "HU", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.wizzair.com/en-gb/help-centre/contact-us", "contact_url_verified": true, "adr_scheme": "AviationADR", "adr_scheme_url": "https://www.aviationadr.org.uk/", "escalation": "AviationADR (aviationadr.org.uk) if it covers your route, or the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": "Wizz Air says it responds to a claim within 30 days.", "form_fields": [] }, "claim_url": "https://www.wizzair.com/en-gb/information-and-services/compliments-and-complaints", "sources": [ { "name": "Wizz Air: EC261 regulation", "url": "https://www.wizzair.com/en-gb/help-centre/my-wizz-account/claims-and-compensation/ec261-regulation", "via": "live", "checked": "2026-10-04" }, { "name": "Wizz Air: compliments and complaints", "url": "https://www.wizzair.com/en-gb/information-and-services/compliments-and-complaints", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "e0204e38731f", "page_url": "https://untap.money/open-data/rules#airline-W6" }, { "id": "airline/EI", "category": "airline", "subject": "Aer Lingus", "code": "EI", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "IE", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.aerlingus.com/support/customer-care/requests-and-enquiries/", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.aerlingus.com/app/support/forms/flight-disruption-compensation-form", "sources": [ { "name": "Aer Lingus: requests and enquiries", "url": "https://www.aerlingus.com/support/customer-care/requests-and-enquiries/", "via": "live", "checked": "2026-10-04" }, { "name": "Aer Lingus: post-travel enquiry", "url": "https://www.aerlingus.com/support/forms/post-travel-enquiry/", "via": "live", "checked": "2026-10-04" }, { "name": "AviationADR member list", "url": "https://www.aviationadr.org.uk/complaints-process/airline-and-airport-members-aviationadr/", "via": "live", "checked": "2026-10-04" }, { "name": "CEDR aviation companies covered", "url": "https://www.cedr-assist.com/consumer/aviation/companies-covered/", "via": "live", "checked": "2026-10-04" }, { "name": "ADR scheme member lists membership", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-10-04", "version": "bba3185cf260", "page_url": "https://untap.money/open-data/rules#airline-EI" }, { "id": "airline/KL", "category": "airline", "subject": "KLM", "code": "KL", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to AviationADR.", "values": { "country": "NL", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.klm.co.uk/contact/topic/refund-compensation/subtopic/complaint", "contact_url_verified": true, "adr_scheme": "AviationADR", "adr_scheme_url": "https://www.aviationadr.org.uk/", "escalation": "AviationADR (aviationadr.org.uk) if it covers your route, or the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.klm.co.uk/claim", "sources": [ { "name": "KLM: compensation (archive, 24 Sep 2026)", "url": "https://web.archive.org/web/20260924063203/https://www.klm.co.uk/information/refund-compensation/compensation", "via": "archive", "checked": "2026-10-04" }, { "name": "KLM: passenger rights (archive, 17 May 2026)", "url": "https://web.archive.org/web/20260517210731/https://www.klm.co.uk/information/legal/passenger-rights", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "b312354da531", "page_url": "https://untap.money/open-data/rules#airline-KL" }, { "id": "airline/AF", "category": "airline", "subject": "Air France", "code": "AF", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to AviationADR.", "values": { "country": "FR", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://wwws.airfrance.co.uk/contact/topic/refund-compensation", "contact_url_verified": true, "adr_scheme": "AviationADR", "adr_scheme_url": "https://www.aviationadr.org.uk/", "escalation": "AviationADR (aviationadr.org.uk) if it covers your route, or the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://wwws.airfrance.co.uk/claim", "sources": [ { "name": "Air France: claims (archive, 24 Sep 2026)", "url": "https://web.archive.org/web/20260924063203/https://wwws.airfrance.co.uk/information/legal/reclamation", "via": "archive", "checked": "2026-10-04" }, { "name": "Air France: assistance and compensation (archive, 8 Feb 2026)", "url": "https://web.archive.org/web/20260208133424/https://wwws.airfrance.co.uk/information/legal/assistance-et-indemnisation", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "7cf678b5313b", "page_url": "https://untap.money/open-data/rules#airline-AF" }, { "id": "airline/LH", "category": "airline", "subject": "Lufthansa", "code": "LH", "rule_type": "flight_claim_route", "summary": "The airline’s claim page was seen only in search results and is not verified. A refused claim can go to Schlichtung Reise & Verkehr (a German dispute scheme).", "values": { "country": "DE", "jurisdiction": "EU", "claim_url_verified": false, "claim_url_by_type": {}, "contact_url": null, "contact_url_verified": false, "adr_scheme": "SchlichtungReiseVerkehr", "adr_scheme_url": "https://www.schlichtung-reise-und-verkehr.de/en/", "escalation": "Schlichtung Reise & Verkehr (schlichtung-reise-und-verkehr.de), the German scheme the airline has joined, or the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.lufthansa.com/us/en/fast-compensation", "sources": [ { "name": "Lufthansa: compensation in the event of flight delay and cancellation (archive, 27 Oct 2025, title only)", "url": "https://web.archive.org/web/20251027191204/https://www.lufthansa.com/us/en/fast-compensation", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "search_snippet", "last_checked": "2026-09-30", "version": "98e2e1f73c7c", "page_url": "https://untap.money/open-data/rules#airline-LH" }, { "id": "airline/LX", "category": "airline", "subject": "Swiss International Air Lines", "code": "LX", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to Schlichtung Reise & Verkehr (a German dispute scheme).", "values": { "country": "CH", "jurisdiction": "CH", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.swiss.com/gb/en/customer-support/contact-us", "contact_url_verified": true, "adr_scheme": "SchlichtungReiseVerkehr", "adr_scheme_url": "https://www.schlichtung-reise-und-verkehr.de/en/", "escalation": "Schlichtung Reise & Verkehr (schlichtung-reise-und-verkehr.de), the German scheme the airline has joined, or the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [ "Type of disruption: delay, cancellation, diversion, missed connection, denied boarding or downgrade", "Applying for yourself, your household, or as a third party for the traveller", "Original itinerary: up to 4 flights, each with airline, flight number and date", "How the destination was reached in the end", "Personal details for up to 5 people on the same booking", "Uploads of receipts and authorisations (PDF, JPEG or PNG, up to 3.7 MB each)", "Confirmation that the details are true" ] }, "claim_url": "https://www.swiss.com/gb/en/customer-support/contact-us/application-for-compensation-in-the-event-of-flight-irregularities", "sources": [ { "name": "SWISS: application for compensation", "url": "https://www.swiss.com/gb/en/customer-support/contact-us/application-for-compensation-in-the-event-of-flight-irregularities", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "e333ab1de197", "page_url": "https://untap.money/open-data/rules#airline-LX" }, { "id": "airline/OS", "category": "airline", "subject": "Austrian Airlines", "code": "OS", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to Schlichtung Reise & Verkehr (a German dispute scheme).", "values": { "country": "AT", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.austrian.com/gb/en/contact", "contact_url_verified": true, "adr_scheme": "SchlichtungReiseVerkehr", "adr_scheme_url": "https://www.schlichtung-reise-und-verkehr.de/en/", "escalation": "Schlichtung Reise & Verkehr (schlichtung-reise-und-verkehr.de), the German scheme the airline has joined, or the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [ "Type of flight problem: delay, cancellation, diversion, missed connection, denied boarding or downgrade", "Applying for yourself, your household, or as a third party for the traveller", "Booking code", "Planned flights: airline, flight number and date", "How the destination was reached in the end", "For each person: name, address, email, phone and ticket number", "Uploads of receipts and authorisations (up to 3.7 MB)", "Confirmation that the details are true" ] }, "claim_url": "https://www.austrian.com/gb/en/footer-pages/help-and-contact/application-for-compensation-in-the-event-of-flight-irregularities", "sources": [ { "name": "Austrian Airlines: application for compensation (archive, 12 Sep 2025)", "url": "https://web.archive.org/web/20250912062857/https://www.austrian.com/gb/en/footer-pages/help-and-contact/application-for-compensation-in-the-event-of-flight-irregularities", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "cd60aa886e49", "page_url": "https://untap.money/open-data/rules#airline-OS" }, { "id": "airline/VY", "category": "airline", "subject": "Vueling", "code": "VY", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "ES", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.vueling.com/en/we-are-vueling/contact", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.vueling.com/en/customer-services/assistants/compensation", "sources": [ { "name": "Vueling help: delay in my flight", "url": "https://help.vueling.com/hc/en-gb/articles/24476547783569-Delay-in-my-flight", "via": "live", "checked": "2026-10-04" }, { "name": "Vueling help: cancelled flights", "url": "https://help.vueling.com/hc/en-gb/articles/23136450765841-Cancelled-flights", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "972c7bd27e59", "page_url": "https://untap.money/open-data/rules#airline-VY" }, { "id": "airline/IB", "category": "airline", "subject": "Iberia", "code": "IB", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "ES", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.iberia.com/gb/customer-relations/", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": "Iberia says it aims to reply within 7 business days, and up to 21 days for more complex claims.", "form_fields": [] }, "claim_url": "https://www.iberia.com/gb/claims/flight-disruptions/", "sources": [ { "name": "Iberia: claims and receipts (archive, 15 Apr 2026)", "url": "https://web.archive.org/web/20260415045426/https://www.iberia.com/gb/claims-receipts/", "via": "archive", "checked": "2026-10-04" }, { "name": "Iberia: flight disruption claims (archive, 14 May 2025)", "url": "https://web.archive.org/web/20250514043837/https://www.iberia.com/gb/claims/flight-disruptions/", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "f0df1bbcdcbf", "page_url": "https://untap.money/open-data/rules#airline-IB" }, { "id": "airline/SK", "category": "airline", "subject": "SAS Scandinavian Airlines", "code": "SK", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to CEDR (Centre for Effective Dispute Resolution).", "values": { "country": "SE", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.flysas.com/gb-en/customer-service/contact/forms/", "contact_url_verified": true, "adr_scheme": "CEDR", "adr_scheme_url": "https://www.cedr-assist.com/consumer/aviation/overview/", "escalation": "CEDR (cedr-assist.com) if it covers your route, or the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [ "Booking reference (6 characters)", "Original flight number", "Departure date", "Whether the passenger was rebooked on another flight", "Whether the trip was booked through a charter operator" ] }, "claim_url": "https://www.flysas.com/en/customer-service/contact/forms/claim-eu261", "sources": [ { "name": "SAS: EU261 claim form (archive, 25 Mar 2026)", "url": "https://web.archive.org/web/20260325111821/https://www.flysas.com/en/customer-service/contact/forms/claim-eu261", "via": "archive", "checked": "2026-10-04" }, { "name": "SAS: EU passenger rights (archive, 11 Sep 2025)", "url": "https://web.archive.org/web/20250911033248/https://www.flysas.com/gb-en/legal-info/eu-passenger-rights/", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "95af2100374f", "page_url": "https://untap.money/open-data/rules#airline-SK" }, { "id": "airline/DY", "category": "airline", "subject": "Norwegian", "code": "DY", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "NO", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": { "flight_cancellation": "https://www.norwegian.com/uk/start/refund/expenseclaim/cancellation/" }, "contact_url": "https://www.norwegian.com/uk/technical-pages/claims/", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.norwegian.com/uk/start/refund/expenseclaim/delay/", "sources": [ { "name": "Norwegian: delayed flights (archive, 13 Aug 2025)", "url": "https://web.archive.org/web/20250813044520/https://www.norwegian.com/uk/travel-info/delayed-and-cancelled-flights/delayed-flights/", "via": "archive", "checked": "2026-10-04" }, { "name": "Norwegian: cancelled flights (archive, 9 Aug 2025)", "url": "https://web.archive.org/web/20250809085830/https://www.norwegian.com/uk/travel-info/delayed-and-cancelled-flights/cancelled-flights/", "via": "archive", "checked": "2026-10-04" }, { "name": "Norwegian: general conditions of carriage (archive, 7 Jul 2026)", "url": "https://web.archive.org/web/20260707152702/https://www.norwegian.com/uk/booking/booking-information/legal/general-conditions-of-carriage/", "via": "archive", "checked": "2026-10-04" }, { "name": "ADR scheme member lists membership", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-10-04", "version": "4ecfcc9aa0c8", "page_url": "https://untap.money/open-data/rules#airline-DY" }, { "id": "airline/EW", "category": "airline", "subject": "Eurowings", "code": "EW", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "DE", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.eurowings.com/en/information/about-us/company/contact-customer-service.html", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [ "Flight number and departure date", "First and last name and email address", "Eurowings booking code", "Bank details (account holder, IBAN, BIC), asked after a successful check" ] }, "claim_url": "https://www.eurowings.com/claimtool", "sources": [ { "name": "Eurowings: contact customer service (archive, 30 Jul 2026)", "url": "https://web.archive.org/web/20260730172301/https://www.eurowings.com/en/information/about-us/company/contact-customer-service.html", "via": "archive", "checked": "2026-10-04" }, { "name": "Eurowings: online service, right to compensation (archive, 12 Aug 2025)", "url": "https://web.archive.org/web/20250812154455/https://www.eurowings.com/en/4u/online-service-for-the-right-to-compensation.html", "via": "archive", "checked": "2026-10-04" }, { "name": "ADR scheme member lists membership", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-10-04" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-10-04", "version": "a3943b63080d", "page_url": "https://untap.money/open-data/rules#airline-EW" }, { "id": "airline/HV", "category": "airline", "subject": "Transavia", "code": "HV", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "NL", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.transavia.com/help/en-eu/contact", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": "Transavia’s form page says it responds within 2 weeks; an older help article said 3 to 6 weeks.", "form_fields": [ "Category: flight disruptions", "Flight number and flight date", "Booking number", "Receipts for expenses (optional)" ] }, "claim_url": "https://www.transavia.com/en-eu/faq/contact/", "sources": [ { "name": "Transavia: contact form (archive, 4 Jun 2026)", "url": "https://web.archive.org/web/20260604164859/https://www.transavia.com/en-eu/faq/contact/", "via": "archive", "checked": "2026-10-04" }, { "name": "Transavia: submit a claim (archive, 9 Aug 2025)", "url": "https://web.archive.org/web/20250809090729/https://www.transavia.com/help/en-eu/contact-complaints/contact/submit-claim", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "16cba864e9fc", "page_url": "https://untap.money/open-data/rules#airline-HV" }, { "id": "airline/AY", "category": "airline", "subject": "Finnair", "code": "AY", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "FI", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.finnair.com/feedback", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": "Finnair asks for compensation claims within two months of the disrupted flight. That is its own requirement and shorter than the legal limitation period; a claim made inside two months avoids a dispute over it.", "response_time": null, "form_fields": [] }, "claim_url": "https://www.finnair.com/gb-en/customer-care-and-contact-information/contact-forms/feedback-and-compensation", "sources": [ { "name": "Finnair: feedback and compensation", "url": "https://www.finnair.com/gb-en/customer-care-and-contact-information/contact-forms/feedback-and-compensation", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "1bbd57239554", "page_url": "https://untap.money/open-data/rules#airline-AY" }, { "id": "airline/AZ", "category": "airline", "subject": "ITA Airways", "code": "AZ", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "IT", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.ita-airways.com/en_gb/support/contact-assistance/customer-center.html", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.complaint.ita-airways.com/s/complaint?language=en_US&market=EN", "sources": [ { "name": "ITA Airways: delays and cancellations (archive, 15 Mar 2026)", "url": "https://web.archive.org/web/20260315115143/https://www.ita-airways.com/en_gb/fly-ita/ita-world/passenger-rights/delays-and-cancellations.html", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "868573ac98b9", "page_url": "https://untap.money/open-data/rules#airline-AZ" }, { "id": "airline/TP", "category": "airline", "subject": "TAP Air Portugal", "code": "TP", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to AviationADR.", "values": { "country": "PT", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.flytap.com/en-gb/support/talk-to-us", "contact_url_verified": true, "adr_scheme": "AviationADR", "adr_scheme_url": "https://www.aviationadr.org.uk/", "escalation": "AviationADR (aviationadr.org.uk) if it covers your route, or the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.flytap.com/en-gb/help/requests-complaints/complaints", "sources": [ { "name": "TAP: delays and cancellations", "url": "https://www.flytap.com/en-gb/help/delays-cancellations", "via": "live", "checked": "2026-10-04" }, { "name": "TAP: complaints", "url": "https://www.flytap.com/en-gb/help/requests-complaints/complaints", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "5d5dfdc6f7d8", "page_url": "https://untap.money/open-data/rules#airline-TP" }, { "id": "airline/LO", "category": "airline", "subject": "LOT Polish Airlines", "code": "LO", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "PL", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": null, "contact_url_verified": false, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [ "Submitting as the passenger or on the passenger’s behalf", "Title, first name and last name", "Postal address, phone and email", "Travel companions on the same booking (optional)", "Reservation number and ticket number", "Flight number, route, travel date and cabin class", "What the complaint concerns and a message (up to 2,500 characters)", "Attachments (up to 20 files, 20 MB in total)" ] }, "claim_url": "https://www.lot.com/gb/en/help-center/contact/forms/form-claim-after-departure", "sources": [ { "name": "LOT: claim after departure form (archive, 15 Jun 2026)", "url": "https://web.archive.org/web/20260615013140/https://www.lot.com/gb/en/help-center/contact/forms/form-claim-after-departure", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "b93bca068b52", "page_url": "https://untap.money/open-data/rules#airline-LO" }, { "id": "airline/A3", "category": "airline", "subject": "Aegean Airlines", "code": "A3", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "GR", "jurisdiction": "EU", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://en.aegeanair.com/contact/", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [ "Category: passenger rights (EC) 261/2004", "Type: file a complaint", "Topic: time change, flight delay, flight cancellation or denied boarding", "Whether the passenger or someone on their behalf is filling it in", "Ticket number and booking reference, flight number and origin", "Compensation requested and any expenses, with the total", "Bank details", "Message, attachments and contact details" ] }, "claim_url": "https://en.aegeanair.com/contact/Form/", "sources": [ { "name": "Aegean: contact form (archive, 7 May 2026)", "url": "https://web.archive.org/web/20260507145539/https://en.aegeanair.com/contact/Form/", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "archive", "last_checked": "2026-09-30", "version": "05fc7c549659", "page_url": "https://untap.money/open-data/rules#airline-A3" }, { "id": "airline/PC", "category": "airline", "subject": "Pegasus Airlines", "code": "PC", "rule_type": "flight_claim_route", "summary": "Untap has not found the airline’s claim page. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "TR", "jurisdiction": "other", "claim_url_verified": false, "claim_url_by_type": {}, "contact_url": "https://www.flypgs.com/en/help-center", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [ "Short summary of the complaint", "Flight date and flight number", "Reservation number (PNR)", "Copies of relevant documents" ] }, "claim_url": null, "sources": [ { "name": "Pegasus: help centre", "url": "https://www.flypgs.com/en/help-center", "via": "live", "checked": "2026-10-04" }, { "name": "Pegasus: passenger rights", "url": "https://www.flypgs.com/en/useful-info/other-info/passenger-rights", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "unverified", "last_checked": "2026-09-30", "version": "33e50e963c57", "page_url": "https://untap.money/open-data/rules#airline-PC" }, { "id": "airline/EK", "category": "airline", "subject": "Emirates", "code": "EK", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "AE", "jurisdiction": "other", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.emirates.com/uk/english/help/", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [ "Ticket holder’s last name and ticket number (no spaces), then the flight", "Feedback or complaint type", "Title, first name, last name and email address", "Phone number", "Skywards number (optional)", "Country of residence", "The complaint itself (up to 3,000 characters)", "Attachments (up to 6)" ] }, "claim_url": "https://www.emirates.com/uk/english/help/forms/complaint/", "sources": [ { "name": "Emirates: feedback or complaints form", "url": "https://www.emirates.com/uk/english/help/forms/complaint/", "via": "live", "checked": "2026-10-04" }, { "name": "Emirates: UK delay notice", "url": "https://www.emirates.com/uk/english/before-you-fly/travel/rules-and-notices/delay-notice-uk/", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "435829bdc901", "page_url": "https://untap.money/open-data/rules#airline-EK" }, { "id": "airline/QR", "category": "airline", "subject": "Qatar Airways", "code": "QR", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "QA", "jurisdiction": "other", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.qatarairways.com/en-gb/help.html", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.qatarairways.com/en-gb/help.html#feedback", "sources": [ { "name": "Qatar Airways: UK air passenger rights", "url": "https://www.qatarairways.com/en-gb/legal/uk-air-passenger-rights.html", "via": "live", "checked": "2026-10-04" }, { "name": "Qatar Airways: help (archive, 24 Sep 2026)", "url": "https://web.archive.org/web/20260924063207/https://www.qatarairways.com/en-gb/help.html", "via": "archive", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "fea41d4fd419", "page_url": "https://untap.money/open-data/rules#airline-QR" }, { "id": "airline/EY", "category": "airline", "subject": "Etihad Airways", "code": "EY", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "AE", "jurisdiction": "other", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.etihad.com/en-gb/help/feedback", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.etihad.com/en-gb/help/share-feedback/raise-a-complaint", "sources": [ { "name": "Etihad: complaints and feedback", "url": "https://www.etihad.com/en-gb/help/share-feedback", "via": "live", "checked": "2026-10-04" }, { "name": "Etihad: rules and notices", "url": "https://www.etihad.com/en-gb/legal/rules-and-notices", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "34fe367d6ebc", "page_url": "https://untap.money/open-data/rules#airline-EY" }, { "id": "airline/TK", "category": "airline", "subject": "Turkish Airlines", "code": "TK", "rule_type": "flight_claim_route", "summary": "The airline’s claim page was seen only in search results and is not verified. A refused claim can go to AviationADR.", "values": { "country": "TR", "jurisdiction": "other", "claim_url_verified": false, "claim_url_by_type": {}, "contact_url": "https://www.turkishairlines.com/en-gb/any-questions/get-in-touch/", "contact_url_verified": true, "adr_scheme": "AviationADR", "adr_scheme_url": "https://www.aviationadr.org.uk/", "escalation": "AviationADR (aviationadr.org.uk) if it covers your route, or the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.turkishairlines.com/en-gb/any-questions/customer-relations/feedback/", "sources": [ { "name": "Turkish Airlines: customer relations", "url": "https://www.turkishairlines.com/en-gb/any-questions/customer-relations/", "via": "live", "checked": "2026-10-04" }, { "name": "Turkish Airlines: get in touch", "url": "https://www.turkishairlines.com/en-gb/any-questions/get-in-touch/", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "search_snippet", "last_checked": "2026-09-30", "version": "accac024e257", "page_url": "https://untap.money/open-data/rules#airline-TK" }, { "id": "airline/AA", "category": "airline", "subject": "American Airlines", "code": "AA", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "US", "jurisdiction": "other", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.aa.com/i18n/customer-service/contact-american/customer-relations.jsp?locale=en_GB", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [ "Topic, subject and reason", "Contact details, postal address and email address", "Confirmation code or ticket number", "Flight number, date of travel, origin and destination" ] }, "claim_url": "https://www.aa.com/contact/forms?topic=", "sources": [ { "name": "American Airlines: customer relations (UK)", "url": "https://www.aa.com/i18n/customer-service/contact-american/customer-relations.jsp?locale=en_GB", "via": "live", "checked": "2026-10-04" }, { "name": "American Airlines: EU passenger rights", "url": "https://www.aa.com/web/i18n/customer-service/support/passenger-rights-european-union.html?locale=en_ES", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "dada9e76d681", "page_url": "https://untap.money/open-data/rules#airline-AA" }, { "id": "airline/UA", "category": "airline", "subject": "United Airlines", "code": "UA", "rule_type": "flight_claim_route", "summary": "The airline’s claim page was seen only in search results and is not verified. It is in no dispute scheme, so a refused UK261 claim goes to the Civil Aviation Authority’s complaints team.", "values": { "country": "US", "jurisdiction": "other", "claim_url_verified": false, "claim_url_by_type": {}, "contact_url": "https://www.united.com/en/us/fly/customer-support.html", "contact_url_verified": true, "adr_scheme": "none", "adr_scheme_url": null, "escalation": "the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.united.com/en/us/customercare", "sources": [ { "name": "United Airlines: customer support", "url": "https://www.united.com/en/us/fly/customer-support.html", "via": "live", "checked": "2026-10-04" }, { "name": "United Airlines: help centre", "url": "https://www.united.com/en/us/fly/help-center.html", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "search_snippet", "last_checked": "2026-09-30", "version": "dcdb39fe203e", "page_url": "https://untap.money/open-data/rules#airline-UA" }, { "id": "airline/DL", "category": "airline", "subject": "Delta Air Lines", "code": "DL", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to AviationADR.", "values": { "country": "US", "jurisdiction": "other", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.delta.com/us/en/need-help/overview", "contact_url_verified": true, "adr_scheme": "AviationADR", "adr_scheme_url": "https://www.aviationadr.org.uk/", "escalation": "AviationADR (aviationadr.org.uk) if it covers your route, or the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.delta.com/us/en/need-help/overview?commentComplaintsForm", "sources": [ { "name": "Delta: exit EU refund or compensation request", "url": "https://www.delta.com/us/en/change-cancel/exit-eu-compensation", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "cf4c6375474a", "page_url": "https://untap.money/open-data/rules#airline-DL" }, { "id": "airline/AC", "category": "airline", "subject": "Air Canada", "code": "AC", "rule_type": "flight_claim_route", "summary": "Claim on the airline’s own form. A refused claim can go to AviationADR.", "values": { "country": "CA", "jurisdiction": "other", "claim_url_verified": true, "claim_url_by_type": {}, "contact_url": "https://www.aircanada.com/ca/en/aco/home/fly/customer-support.html", "contact_url_verified": true, "adr_scheme": "AviationADR", "adr_scheme_url": "https://www.aviationadr.org.uk/", "escalation": "AviationADR (aviationadr.org.uk) if it covers your route, or the national enforcement body in the country you flew from (the European Commission lists them at https://transport.ec.europa.eu/transport-themes/passenger-rights/air_en)", "airline_time_limit": null, "response_time": null, "form_fields": [] }, "claim_url": "https://www.aircanada.com/customerrelations", "sources": [ { "name": "Air Canada: UK long delay and flight cancellation notice", "url": "https://www.aircanada.com/content/dam/aircanada/portal/documents/PDF/en/passenger_rights/ACF519_UK_Eng-fr-(2022-09).pdf", "via": "live", "checked": "2026-10-04" }, { "name": "Air Canada: customer support", "url": "https://www.aircanada.com/ca/en/aco/home/fly/customer-support.html", "via": "live", "checked": "2026-10-04" }, { "name": "Civil Aviation Authority: which airlines and airports are covered by ADR schemes", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/", "via": "live", "checked": "2026-09-30" } ], "guide_url": "https://untap.money/guides/flight-compensation-uk261", "verification": "live", "last_checked": "2026-09-30", "version": "5d3eda3aca4b", "page_url": "https://untap.money/open-data/rules#airline-AC" } ] }